Hi,
where and how can I configure the “from” header of outgoing mail? At the
moment I get i.e:
Auto reply: From: “Support Queue via RT” support@mhcsoftware.de
Agent answer: From: “Agent Name via RT” support@mhcsoftware.de
What I want is for both cases:
What do I have to do to get this?
TIA
MH
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschï¿œftsfï¿œhrer: Matthias Henze
Hi,
where and how can I configure the “from” header of outgoing mail? At the
moment I get i.e:Auto reply: From: “Support Queue via RT” support@mhcsoftware.de
Agent answer: From: “Agent Name via RT” support@mhcsoftware.deWhat I want is for both cases:
From: “MHC Support” support@mhcsoftware.de
What do I have to do to get this?
http://requesttracker.wikia.com/wiki/FAQ#Templates
Q: How to change From line in outgoing mail.
TIA
MH–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germanyvoice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.deHR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston March 5 & 6, 2012
Best regards, Ruslan.
In RT_SiteConfig.pm:
Set($CorrespondAddress , ‘ticket@domain.com’)
or individually by queue:
Check queue config for the field “Reply Address”.
Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner
-----Mensagem original-----De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Em nome de Ruslan Zakirov
Enviada em: segunda-feira, 27 de fevereiro de 2012 16:19
Para: Matthias Henze
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Mail “from” header
Hi,
where and how can I configure the “from” header of outgoing mail? At
the moment I get i.e:Auto reply: From: “Support Queue via RT” support@mhcsoftware.de
Agent answer: From: “Agent Name via RT” support@mhcsoftware.deWhat I want is for both cases:
From: “MHC Support” support@mhcsoftware.de
What do I have to do to get this?
http://requesttracker.wikia.com/wiki/FAQ#Templates
Q: How to change From line in outgoing mail.
TIA
MH–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germanyvoice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.deHR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston March 5 & 6, 2012
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
Thanks, but:
For me this only works for the auto reply. Which template do I have to
edit for the agent replies?
When a Agent replies the ticket ID tag in the subject gets lost. How can
I avoid this?
TIA
MHAm 27.02.2012 20:19, schrieb Ruslan Zakirov:
On Sat, Feb 25, 2012 at 14:13, Matthias Henze lists@mhcsoftware.de wrote:
Hi,
where and how can I configure the “from” header of outgoing mail? At the
moment I get i.e:Auto reply: From: “Support Queue via RT” support@mhcsoftware.de
Agent answer: From: “Agent Name via RT” support@mhcsoftware.deWhat I want is for both cases:
From: “MHC Support” support@mhcsoftware.de
What do I have to do to get this?
http://requesttracker.wikia.com/wiki/FAQ#Templates
Q: How to change From line in outgoing mail.TIA
MH–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germanyvoice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.deHR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston March 5 & 6, 2012
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
For me this only works for the auto reply. Which template do I have to
edit for the agent replies?
Open scrips in the admin UI to figure out which template to change.
When a Agent replies the ticket ID tag in the subject gets lost. How can
I avoid this?
What do you have in templates? It’s probably misconfiguration. Grep
for Subject in config and post your configuration. Also, find template
that is responsible for the mail.
Best regards, Ruslan.
You are really funny. My problem is that I’m unable to identify the
templates which are being used … As I’ve touched none of the templates
scrips and conditions I’ve a more or less fresh setup.Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
On Tue, Feb 28, 2012 at 01:24, Matthias Henze lists@mhcsoftware.de wrote:
For me this only works for the auto reply. Which template do I have to
edit for the agent replies?Open scrips in the admin UI to figure out which template to change.
When a Agent replies the ticket ID tag in the subject gets lost. How can
I avoid this?What do you have in templates? It’s probably misconfiguration. Grep
for Subject in config and post your configuration. Also, find template
that is responsible for the mail.
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
You are really funny. My problem is that I’m unable to identify the
templates which are being used … As I’ve touched none of the templates
scrips and conditions I’ve a more or less fresh setup.
There are less than twenty scrips in RT with description. Stock RT has
“On Correspond Notify Requestors and Ccs” scrip that uses
Correspondence template.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
For me this only works for the auto reply. Which template do I have to
edit for the agent replies?Open scrips in the admin UI to figure out which template to change.
When a Agent replies the ticket ID tag in the subject gets lost. How can
I avoid this?What do you have in templates? It’s probably misconfiguration. Grep
for Subject in config and post your configuration. Also, find template
that is responsible for the mail.–
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germanyvoice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info@mhcsoftware.deHR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston March 5 & 6, 2012
Best regards, Ruslan.