Mail from a User Not In Database fails

RT Users
1

Hi all,

I have a fresh installation of RT3, and I seem to be having an oddity
with the creation of tickets by non-registered users. Now, I’ve trawled
through RT_Config.pm and have found SenderMustExistInDatabase, which is
false (undef) by default. Unfortunately, this doesn’t seem to matter
whether I’ve defined it or not.

System logs report the following error.

May 6 14:00:50 dropbear RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your
email. (/var/www/webrt/lib/RT/Interface/Email.pm:483)

I added a bit of debug information into the error returned by Email.pm
and that tells me that $CurrentUser is null.

Can anyone offer any assistance at all?

I am running RT 3.0.1 on Redhat Linux 8.0 (apache + fastcgi and perl
5.8).

Cheerio,

Andrew

2

Have you read the manual from Resources — Best Practical Solutions?

You need to grant unprivileged users some rights to let them create
tickets.On Tue, May 06, 2003 at 02:14:55PM +0100, Andrew Sammut wrote:

Hi all,

I have a fresh installation of RT3, and I seem to be having an oddity
with the creation of tickets by non-registered users. Now, I’ve trawled
through RT_Config.pm and have found SenderMustExistInDatabase, which is
false (undef) by default. Unfortunately, this doesn’t seem to matter
whether I’ve defined it or not.

System logs report the following error.

May 6 14:00:50 dropbear RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your
email. (/var/www/webrt/lib/RT/Interface/Email.pm:483)

I added a bit of debug information into the error returned by Email.pm
and that tells me that $CurrentUser is null.

Can anyone offer any assistance at all?

I am running RT 3.0.1 on Redhat Linux 8.0 (apache + fastcgi and perl
5.8).

Cheerio,

Andrew

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Hi, Andrew!

Andrew Sammut wrote:

May 6 14:00:50 dropbear RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your
email. (/var/www/webrt/lib/RT/Interface/Email.pm:483)

perhaps:

http://lists.fsck.com/pipermail/rt-users/2003-April/013597.html
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

Andrew Sammut wrote:

May 6 14:00:50 dropbear RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user for your
email. (/var/www/webrt/lib/RT/Interface/Email.pm:483)

That’s the same error I got when group ‘everyone’ didn’t have the
following rights;

CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue

Carl.