Mail errors into RT2

RT Users
1

Hi there

I am trying to install rt2 following the Full Install Notes for REDHAT 7.2
written by Gary Leong.

I am able to access the web interface with no problems, but when I try to
mail the general queue I get the following message.

Does anyone recognise this error?

I have built it to use Pg as the database.

Any help appreciated (as always).

Craige

  ----- The following addresses had permanent fatal errors -----
/usr/local/rt2/bin/rt-mailgate --queue general --action correspond
	(reason: can't create (user) output file)
	(expanded from: <general@thor.picsolutions.com>)

----- Transcript of session follows -----
554 5.3.0

/usr/local/rt2/bin/rt-mailgate.–queue.general.–action.correspond… cannot
open /usr/local/rt2/bin/rt-mailgate.–queue.general.–action.correspond:
Permission denied
550 5.0.0 /usr/local/rt2/bin/rt-mailgate --queue general --action
correspond… Can’t create output

Craig Elston
Systems Specialist

PIC Solutions
P.O. Box 2455, Cape Town 8000, South Africa

Tel: +27 (0)21 680-6008
Fax: +27 (0)21 680-6003
Email: CElston@PICSolutions.com
Web: www.PICSolutions.com

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2

Craig Elston wrote:

----- The following addresses had permanent fatal errors -----

/usr/local/rt2/bin/rt-mailgate --queue general --action correspond
(reason: can’t create (user) output file)
(expanded from: general@thor.picsolutions.com)

You’re missing a pipe in your alias. It should read

general: “|/usr/local/rt2/bin/rt-mailgate --queue general --action correspond”

(including the quotes).

3

Hi ,

I am using RT latest version on Redhat Linux 6.2
for my company .
Additional to that I want to enhance the RT usage by
adding some mail services to RT .
My requirement as follows :

I am maintaining Local Mail server in the same system
where RT is installed . If I sent any messges to
rt@localhost.localdoamin I want to RT to create a
ticket in RT Queue (ex General Queue ) .Like RT has to
take the input from rt@localhost.localdomain and save
it as a Ticket in RT Database.
IS this possible ? If so can anybody pl help me
regarding this .

You can chat with me if you have any doughts .
My chat id is : mohan_p_m@yahoo.com

Thanks in Advance
Mohan

Do You Yahoo!?
Yahoo! - Official partner of 2002 FIFA World Cup
http://fifaworldcup.yahoo.com

4

If I sent any messges to
rt@localhost.localdoamin I want to RT to create a
ticket in RT Queue (ex General Queue ) .Like RT has to
take the input from rt@localhost.localdomain and save
it as a Ticket in RT Database.
IS this possible ? If so can anybody pl help me
regarding this .

This is part of normal operation for RT. In addition to being
discussed on the mailing lists, it’s documented in several places of
rtfm. http://www.fsck.com/rtfm/

seph