Hello,
I wonder if there´s a way to set the priority in the mail when sending the mail to RT?
Martin Petersson
IT-Konsult
+46 (0)522 980 28, martin@uanet.se, www.uanet.sehttp://www.uanet.se/
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Hello,
I wonder if there´s a way to set the priority in the mail when sending the
mail to RT?
It depends on which condition should trigger the priority.
If you wan’t to set the priority with a keyword in the body, use:
RT::Extension::CommandByMail.
If you wan’t to set the priority in a queue for every emails to this
queue, you may use the Priority field’s in the queue configuration (see
alos: http://requesttracker.wikia.com/wiki/Priority).
Else you can write a custom scrip that allows to do anything in this
area 
Easter-eggs Spécialiste GNU/Linux
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Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
Hello,
I wonder if there´s a way to set the priority in the mail when sending the
mail to RT?It depends on which condition should trigger the priority.
If you wan’t to set the priority with a keyword in the body, use:
RT::Extension::CommandByMail.If you wan’t to set the priority in a queue for every emails to this
queue, you may use the Priority field’s in the queue configuration (see
alos: http://requesttracker.wikia.com/wiki/Priority).Else you can write a custom scrip that allows to do anything in this
area
There’s also this extension
https://metacpan.org/source/TSIBLEY/RT-Action-SetPriorityFromHeader-0.01/README
-kevin
Hello and thank you for your answer.
Sorry for my ignorance but how do you mean add this in the mails body:
RT::Extension::CommandByMail
if i do that i end up with that in the RT case 
And how do i install that extension?
I have succeeded to get RT-crontool run in crontab and escalate the priority
so the queue´s are fine but some of our customers need to set the priority
directly when they sending the mail for support.
View this message in context: http://requesttracker.8502.n7.nabble.com/Mail-and-set-prio-tp57344p57351.html
