Loops and too much tickets

So I got a loop yesterday. Somehow, one queue was added as requestor to
a ticket, and everytime it received an comment via mailgateway it sent
an email back to the requestors (it being the other queue again).

But after 1000+ comments I removed the permissions for “everyone” in a
queue and the emails stoped.

What I want to do now is to remove the offending ticket. I tried setting
its status to ‘removed’ but the comments open it again. How can I safely
remove a ticket from the existance in RT, is it possible?

thanks.

So I got a loop yesterday. Somehow, one queue was added as
requestor to a ticket, and everytime it received an comment via
mailgateway it sent an email back to the requestors (it being the
other queue again).

What version of RT? RT should autodetect and stop that.

PGP.sig (186 Bytes)

What I want to do now is to remove the offending ticket. I tried
setting
its status to ‘removed’ but the comments open it again. How can I
safely
remove a ticket from the existance in RT, is it possible?

Josᅵ,

Take a look at RTx-Shredder:

That should do it.

-Tim

Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us