Hi all,
sometimes happens that my RT system start sending a lot of “RT Bounces”.
On rt.log i got:
[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(20120725134439.CF23F1ED8@tickets.unisi.it
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
on mail.log (i use postfix) i have:
Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=centralino@tickets.unisi.it, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://tickets.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
in infinite loop that flood our mail system.
How i can solve this ?
Thanks, Michele
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053
signature.asc (262 Bytes)
Hi all,
sometimes happens that my RT system start sending a lot of “RT Bounces”.
On rt.log i got:
[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(20120725134439.CF23F1ED8@tickets.unisi.it
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
on mail.log (i use postfix) i have:
Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=centralino@xxxx.unisi.it, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://xxxx.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
in infinite loop that flood our mail system.
How i can solve this ?
Thanks, Michele
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053
signature.asc (262 Bytes)
Hi all,
sometimes happens that my RT system start sending a lot of “RT Bounces”.
On rt.log i got:
[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(20120725134439.CF23F1ED8@xxxx.unisi.it
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
on mail.log (i use postfix) i have:
Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=centralino@xxxx.unisi.it, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://xxxx.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
in infinite loop that flood our mail system.
How i can solve this ?
Thanks, Michele
Dott. Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Universit� degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053
Hi all,
sometimes happens that my RT system start sending a lot of “RT Bounces”.
On rt.log i got:
[Wed Jul 25 13:44:56 2012] [crit]: RT Received mail
(20120725134439.CF23F1ED8@tickets.unisi.it
) from itself. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1796)
[Wed Jul 25 13:44:56 2012] [crit]: RT thinks this message may be a
bounce (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:245)
[Wed Jul 25 13:44:56 2012] [error]: Could not record email: Message
Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
on mail.log (i use postfix) i have:
Jul 25 15:44:37 tickets postfix/qmgr[31774]: 63F161EDA: from=<>,
size=175692, nrcpt=1 (queue active)
Jul 25 15:44:39 tickets postfix/local[31789]: 63F161EDA:
to=centralino@xxxx.unisi.it, relay=local, delay=2.6,
delays=0.09/0/0/2.5, dsn=2.0.0, status=sent (delivered to command:
/opt/rt4/bin/rt-mailgate --queue Centralino --action correspond --url
https://xxxx.unisi.it/)
Jul 25 15:44:39 tickets postfix/qmgr[31774]: 63F161EDA: removed
in infinite loop that flood our mail system.
I can’t tell from your logs, but do you have $OwnerEmail set up to
redirect to an RT address? That’s against the docs. Something has
tricked RT into sending mail to itself (see the first log) and you
should figure out how that happened and make sure RT has a correct
OwnerEmail and RTAddressRegexp setting if needed.
-kevin