Looking for escalation script

Hello,

I am looking for a script that escalates by ticket age.

I went on the contrib site and found under rt-addons an escalator ,
but it is based on due dates

is anyone out there aware of something like this. I have been using the
rt2 for some time, but i am just now starting to
get into the customizing part.

Thanks for any help

Hello,

I am looking for a script that escalates by ticket age.

I went on the contrib site and found under rt-addons an escalator ,
but it is based on due dates

The one I’m using that I got from contrib just goes through and increments
the priority.

You could then setup a scrip action to trigger when the priority goes over
X. (And there’s EscalatePriority in contrib already…)