Hello,
I am looking for a script that escalates by ticket age.
I went on the contrib site and found under rt-addons an escalator ,
but it is based on due dates
is anyone out there aware of something like this. I have been using the
rt2 for some time, but i am just now starting to
get into the customizing part.
Thanks for any help
Hello,
I am looking for a script that escalates by ticket age.
I went on the contrib site and found under rt-addons an escalator ,
but it is based on due dates
The one I’m using that I got from contrib just goes through and increments
the priority.
You could then setup a scrip action to trigger when the priority goes over
X. (And there’s EscalatePriority in contrib already…)