Look up User by Attribute in Scrip

RT Users
1

Hey folks,
I’m writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only their work telephone?
thanks!
ram

2

Hey folks,
I’m writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only their work telephone?

You want the LoadByCols method provided by DBIx::SearchBuilder::Record.

my $user = RT::User->new( RT->SystemUser );
$user->LoadByCols( WorkPhone => “1234” );

if ($user->id) {
# loaded!
} else {
# couldn’t find that user…
}

Note that WorkPhone isn’t forced to be unique, so you should make sure
that you keep it unique if you’re going to load by it.

3

Hey folks,
I’m writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only their work telephone?

You want the LoadByCols method provided by DBIx::SearchBuilder::Record.

my $user = RT::User->new( RT->SystemUser );
$user->LoadByCols( WorkPhone => “1234” );

if ($user->id) {
# loaded!
} else {
# couldn’t find that user…
}

Note that WorkPhone isn’t forced to be unique, so you should make sure
that you keep it unique if you’re going to load by it.

Awesome, thanks!! Yep our phone extensions are unique so it’ll be fine.
ram

4

Hey folks,
I’m writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only their work telephone?
thanks!
ram

Hi Ram,

You will need to lookup their phone number in a table that has their
user information. Here this is all available in our campus LDAP directory
so some simple Net::LDAP calls can be used for this. It could also pull
the information from an RT custom field for the user as well.

Cheers,
Ken

5

Date: Sat, 27 Oct 2012 13:14:22 -0500
From: “ktm@rice.edu” ktm@rice.edu
To: Ram ram0502@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Look up User by Attribute in Scrip
Message-ID: 20121027181422.GA21544@aart.rice.edu
Content-Type: text/plain; charset=us-ascii

Hey folks,
I’m writing a scrip to help us manage our voicemails in RT. The
voicemails arrive via email as attachments and the extension of the
recipient is the only distinguishing characteristic in the email. How
can I load an RT user in a script given only their work telephone?
thanks!
ram

Hi Ram,

You will need to lookup their phone number in a table that has their
user information. Here this is all available in our campus LDAP directory
so some simple Net::LDAP calls can be used for this. It could also pull
the information from an RT custom field for the user as well.

Thanks, but as you probably saw I was actually looking for the RT
search method back into the RT user definition.
cheers,
ram