I have not had the time to look how RT handles newlines but I would like you
to the “WRAP” attribute of the “TEXTAREA” element in HTML.
Read about it and I hope it will solve your problem. I would tell you but
about it, but as I do not know all about it by heart, I am sure it would be
more effective you look it up yourself. If not feel free to contact me and I
will try to help you.
I am using a web-based form for users to input tickets into RT. Basically,
they input a subject and details of their problem, and the webpage emails
into the RT system according to whatever queue the problem should be in.
However, whenever a user submits a ticket, no line breaks are inserted into
the message they write, requiring the watchers to scroll to the right to see
what the user wrote. Does anyone know of an easy fix for this?
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