Long delays on correspondance?!

RT Users
1

When using the web interface everything is pretty snappy. Usually page
display times of about 0.2 seconds.

However, whenever a ticket is created, or a comment entered or a reply
entered, the page takes anywhere from 5 to 15 seconds.

The odd thing is that at the botton of the page the page display time is
anywhere from around 0.2 - 0.6 seconds!!

Any ideas?

Thanks,

Matt Westfall
Factory7

2

Check rt’s sendmail config------- Original message -------
From: Matt Westfall mwestfall@factory7.com
Sent: 10-25-'07, 19:11

When using the web interface everything is pretty snappy. Usually page
display times of about 0.2 seconds.

However, whenever a ticket is created, or a comment entered or a reply
entered, the page takes anywhere from 5 to 15 seconds.

The odd thing is that at the botton of the page the page display time is
anywhere from around 0.2 - 0.6 seconds!!

Any ideas?

Thanks,

Matt Westfall
Factory7

The rt-users Archives

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3

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I’m using the default config.

Does RT sit and wait for a response back from the sendmail command?

What’s odd, is that even when no e-mail is generated it takes 5 - 15
seconds.

For example, if I personally am the requester the owner and the AdminCC
and submit a Reply to the ticket, then no e-mail is sent right?

Then what would be causing the delay?? :frowning:

Jesse Vincent wrote:

Check rt’s sendmail config

------- Original message -------
From: Matt Westfall mwestfall@factory7.com
Sent: 10-25-'07, 19:11

When using the web interface everything is pretty snappy. Usually page
display times of about 0.2 seconds.

However, whenever a ticket is created, or a comment entered or a reply
entered, the page takes anywhere from 5 to 15 seconds.

The odd thing is that at the botton of the page the page display time is
anywhere from around 0.2 - 0.6 seconds!!

Any ideas?

Thanks,

Matt Westfall
Factory7

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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