Logout Issues

We have RT up and running and the only issue I am dealing with now is
the logout button does not work.

It attempts to redirect me to:

http://rt.xdocs.com/NoAuth/<%$URL%>

Obviously the <%$URL%> translation is not happening as it should.
has anyone found a workaround to this?

Thanks

-dkk

Darren Kemp
XGS
Darren.Kemp@xerox.com (585)264-5031

Mor information:

The issue here is Apache is NOT parsing code in the NoAuth directory,
code in all other directories is fine, if I click the Logout button I
get:

%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
Copyright © 1996-2005 Best Practical Solutions, LLC %# %# %# (Except
where explicitly superseded by other copyright notices) %# %# %#
LICENSE: %# %#

Etc, it is reading the file as text.

My apache config is as follows (with proprietary info removed):

ServerAdmin x@x ServerName rt.foo.com DocumentRoot /usr/local/rt/share/html AddDefaultCharset UTF-8 ### # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Options FollowSymLinks ExecCGI AllowOverride None # Pass through requests to for noauth Alias /NoAuth /usr/local/rt/share/html/NoAuth/ ScriptAlias / /usr/local/rt/bin/mason_handler.fcgi/ FastCgiIpcDir /tmp FastCgiServer /usr/local/rt/bin/mason_handler.fcgi -idle-timeout 120 -processes 2

Apache version and mod info:

[Wed Jun 21 09:43:25 2006] [notice] Apache/2.0.54 (Unix)
mod_fastcgi/2.4.2 mod_perl/2.0.1 Perl/v5.8.7 configured – resuming
normal operations

RT 3.4.2

Anyone have any idea whats going on here? Again, the server only fails
to parse code in the NoAuth directory, all other functions are working
fine.

-dkkFrom: Kemp, Darren
Sent: Monday, June 19, 2006 2:31 PM
To: 'rt-users@lists.bestpractical.com’
Subject: Logout Issues

We have RT up and running and the only issue I am dealing with now is
the logout button does not work.

It attempts to redirect me to:

http://rt.xdocs.com/NoAuth/<%$URL%>

Obviously the <%$URL%> translation is not happening as it should.
has anyone found a workaround to this?

Thanks

-dkk

Darren Kemp
XGS
Darren.Kemp@xerox.com (585)264-5031

Kemp, Darren wrote:

Mor information:

The issue here is Apache is NOT parsing code in the NoAuth directory,
code in all other directories is fine, if I click the Logout button I get:

%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
Copyright © 1996-2005 Best Practical Solutions, LLC %# %# %# (Except
where explicitly superseded by other copyright notices) %# %# %#
LICENSE: %# %#

Etc, it is reading the file as text.

My apache config is as follows (with proprietary info removed):

ServerAdmin x@x ServerName rt.foo.com DocumentRoot /usr/local/rt/share/html AddDefaultCharset UTF-8 ### # Adding the following for RT (the ticket tracker) AddHandler fastcgi-script fcgi Options FollowSymLinks ExecCGI AllowOverride None # Pass through requests to for noauth Alias /NoAuth /usr/local/rt/share/html/NoAuth/ ScriptAlias / /usr/local/rt/bin/mason_handler.fcgi/ FastCgiIpcDir /tmp FastCgiServer /usr/local/rt/bin/mason_handler.fcgi -idle-timeout 120 -processes 2

I suggest you try fixing your Alias definition.

as shown in httpd.conf :

Aliases: Add here as many aliases as you need (with no limit). The

format is

Alias fakename realname

Note that if you include a trailing / on fakename then the server will

require it to be present in the URL. So “/icons” isn’t aliased in this

example, only “/icons/”. If the fakename is slash-terminated, then the

realname must also be slash terminated, and if the fakename omits the

trailing slash, the realname must also omit it.

Vriendelijke groeten, ^ Bubbles IT
^ Oude Heerweg 175
Niels Huylebroeck ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
niels@bubbles-it.be ^ Fax: +32(0)9/355 13 41

… Key : http://www.bubbles-it.be/pgp/niels.asc
… Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F …
… Keyserver : http://pgp.mit.edu Key-ID : 0x80FAAF0F …

A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.

  • Caskie Stinnett, “Out of the Red”

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# Pass through requests to for noauth
Alias /NoAuth /usr/local/rt/share/html/NoAuth/
ScriptAlias / /usr/local/rt/bin/mason_handler.fcgi/

My apologies I jumped to conclusions.
Read your Alias line to say :

Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

Vriendelijke groeten, ^ Bubbles IT
^ Oude Heerweg 175
Niels Huylebroeck ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
niels@bubbles-it.be ^ Fax: +32(0)9/355 13 41

… Key : http://www.bubbles-it.be/pgp/niels.asc
… Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F …
… Keyserver : http://pgp.mit.edu Key-ID : 0x80FAAF0F …

A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.

  • Caskie Stinnett, “Out of the Red”

signature.asc (252 Bytes)