Hello,
I have seen articles in the past about this issue though there was
not a solution. I have an RT instance running on a Debian server and
everything works fine but the Logout button once you login as a
user. If you press the logout button it displays the following:
%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is
Copyright (c) 1996-2005 Best Practical Solutions, LLC %# %# %#
(Except where explicitly superseded by other copyright notices) %# %#
%# LICENSE: %# %# This work is made available to you under the terms
of Version 2 of %# the GNU General Public License. A copy of that
license should have %# been provided with this software, but in any
event can be snarfed %# from www.gnu.org. %# %# This work is
distributed in the hope that it will be useful, but %# WITHOUT ANY
WARRANTY; without even the implied warranty of %# MERCHANTABILITY or
FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public
License for more details. %# %# You should have received a copy of
the GNU General Public License %# along with this program; if not,
write to the Free Software %# Foundation, Inc., 675 Mass Ave,
Cambridge, MA 02139, USA. %# %# %# CONTRIBUTION SUBMISSION POLICY: %#
%# (The following paragraph is not intended to limit the rights
granted %# to you to modify and distribute this software under the
terms of %# the GNU General Public License and is only of importance
to you if %# you choose to contribute your changes and enhancements
to the %# community by submitting them to Best Practical Solutions,
LLC.) %# %# By intentionally submitting any modifications,
corrections or %# derivatives to this work, or any other work
intended for use with %# Request Tracker, to Best Practical
Solutions, LLC, you confirm that %# you are the copyright holder for
those contributions and you grant %# Best Practical Solutions, LLC a
nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual,
license to use, copy, create derivative %# works based on those
contributions, and sublicense and distribute %# those contributions
and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}}
<&|/l&>You have been logged out of RT.
<&|/l&>You’re welcome to login again <%PERL> if (defined %session)
{ tied(%session)->delete; } $m->abort(); <%ARGS> $URL =>
$RT::WebBaseURL.“”
After it refreshes it has the following in the URL:
Here is my current Apache 2 config settings and RT_SiteConfig.pm
<VirtualHost 209.61.177.250:80>
ServerName tickets.boxalert.com
DocumentRoot /usr/share/request-tracker3.4/html/
AddDefaultCharset UTF-8
CustomLog /var/log/apache2/tickets.boxalert.com-
access.log combined
Adding the following for RT (the ticket tracker)
AddHandler fastcgi-script fcgi
<Directory “/usr/share/request-tracker3.4/html”>
Options FollowSymLinks ExecCGI
AllowOverride None
Pass through requests to for noauth
Alias /NoAuth/ /usr/share/request-tracker3.4/html/NoAuth/
ScriptAlias / /usr/share/request-tracker3.4/libexec/
mason_handler.fcgi/
#FastCgiIpcDir /tmp
FastCgiServer /usr/share/request-tracker3.4/libexec/
mason_handler.fcgi -idle-timeout 120 -processes 4
---- RT_SiteConfig.pm -----
THE BASICS:
Set($rtname, ‘tickets.boxalert.com’);
Set($Organization, ‘boxalert.com’);
Set($CorrespondAddress , ‘rt@my.domain.com’);
Set($CommentAddress , ‘rt-comment@my.domain.com’);
Set($Timezone , ‘Europe/London’);
THE WEBSERVER:
Set($WebBaseURL , “http://tickets.boxalert.com”);
Set($WebPath , “”);
I have also tried Set($WebPath , “/”);
One thing I noticed that if I setup everything for http://
BoxAlert.com is for sale | HugeDomains and login, the logout button works without
any problems. Anyone have any ideas why its doesn’t work without
the /rt as I have setup in the httpd.conf and RT_SiteConfig.pm
Any help would be greatly appreciated. It would also probably
benefit others in the future that have the same problem.
Thanks,
Jason B.