$LogoURL

RT Users
1

I have placed in the same directory as “bplogo.gif”
(/usr/local/rt3/share/html/NoAuth/images) my own image file (both .gif
and .jpg ).Given them the same owners and permissions also. Then changed
my “/usr/local/rt3/etc/RT_SiteConfig.pm” to use the new image file (see
below). Restarted my webserver, but still nothing, still using
"bplogo.gif". WHY???

(“gplogo.gif” is my logo file.)

$LogoURL points to the URL of the RT logo displayed in the web UI

Set($LogoURL , $WebImagesURL . “bplogo.gif”);

Set($LogoURL , $WebImagesURL . “gplogo.gif”);

/mike

2

I have placed in the same directory as “bplogo.gif” (/usr/local/rt3/
share/html/NoAuth/images) my own image file (both .gif
and .jpg ).Given them the same owners and permissions also. Then
changed my “/usr/local/rt3/etc/RT_SiteConfig.pm” to use the new
image file (see below). Restarted my webserver, but still nothing,
still using “bplogo.gif”. WHY???

Assuming you’re using Apache/mod_perl, have you done a ‘restart’ or
‘graceful’ restart of your web server? mod_perl essentially caches
the code that it is running.

If you’re not using Apache/mod_perl, then ignore this.

Matt

PGP.sig (186 Bytes)

3

At Thursday 6/16/2005 03:58 PM, Dwyer, Mike # ATLANTA wrote:

I have placed in the same directory as “bplogo.gif”
(/usr/local/rt3/share/html/NoAuth/images) my own image file (both .gif and
.jpg ).Given them the same owners and permissions also. Then changed my
“/usr/local/rt3/etc/RT_SiteConfig.pm” to use the new image file (see
below). Restarted my webserver, but still nothing, still using
“bplogo.gif”. WHY???

Mike,

Unfortunately the logo url is hard coded and doesn’t use the config
variable. You’ll have to mod Elements/Header or change your filename to
bplogo.gif

Steve

4

Hi:

Try this:

  1. Create directory tree → /usr/local/rt3/local/html/NoAuth/images and put your gif file.
  2. Create directory tree → /usr/local/rt3/local/html/Elements and copy /usr/local/rt3/share/html/Elements/Header file to your new directory.
  3. Modify Header file → replace bplogo.gif with your gif file name.
  4. Shutdown restart apache.

IrisFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Stephen
Turner
Sent: Thursday, June 16, 2005 4:30 PM
To: Dwyer, Mike # ATLANTA; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] $LogoURL

At Thursday 6/16/2005 03:58 PM, Dwyer, Mike # ATLANTA wrote:

I have placed in the same directory as “bplogo.gif”
(/usr/local/rt3/share/html/NoAuth/images) my own image file (both .gif and
.jpg ).Given them the same owners and permissions also. Then changed my
“/usr/local/rt3/etc/RT_SiteConfig.pm” to use the new image file (see
below). Restarted my webserver, but still nothing, still using
“bplogo.gif”. WHY???

Mike,

Unfortunately the logo url is hard coded and doesn’t use the config
variable. You’ll have to mod Elements/Header or change your filename to
bplogo.gif

Steve

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

5

Hi all,
Can someone tell me where the tickets are deleted? I cant seem to find it.

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan@mudnebr.com

6

Ahalya_Nathan@mudnebr.com wrote:

Hi all,
Can someone tell me where the tickets are deleted? I cant seem to find it.
Yes, you can’t. You only can access it by ID.

7

Can someone tell me where the tickets are deleted? I cant seem to find
it.

Tickets are not, commonly, deleted.

When your system gets clogged enough, you can look up Shredder, but
it’s external to the system, proper.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

  If you can read this... thank a system administrator.  Or two.  --me
8

At Thursday 6/16/2005 07:51 PM, Ahalya_Nathan@mudnebr.com wrote:

Hi all,
Can someone tell me where the tickets are deleted? I cant seem to find it.

Hi Ahalya,

Can you clarify - are you trying to find out how to delete tickets or how
to find the tickets once they are deleted?

Thanks,
Steve