Login screen after each click

RT Users
1

Hi

Hopefully one last issue from me.

I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.

Thanks

Kobus

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2

I would suggest checking the mailing list archives, I believe it’s
related to Apache::Session (assuming you aren’t using an external auth)
… it works for me so I’m not sure the issue, also make sure you have
cookies enabled.

Kobus Bensch - No Sig wrote:

3

You most likely need to upgrade the schema of the database if you’re on
mysql 5. Even if you were on mysql 5 prior to the upgrade, you still
have to follow the upgrade instructions. Hopefully they’ll consider
more clear wording in the docs in the next release!

Kobus Bensch - No Sig wrote:

4

Is text from repository [1] clear enough?

[1] http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/UPGRADING.mysqlOn Thu, Nov 13, 2008 at 12:49 AM, Jon Tollerton jtollerton@zoominternet.net wrote:

You most likely need to upgrade the schema of the database if you’re on
mysql 5. Even if you were on mysql 5 prior to the upgrade, you still have
to follow the upgrade instructions. Hopefully they’ll consider more clear
wording in the docs in the next release!

Kobus Bensch - No Sig wrote:

Hi

Hopefully one last issue from me.

I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.

Thanks

Kobus

The rt-users Archives

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Best regards, Ruslan.

5

Ruslan Zakirov wrote:

Is text from repository [1] clear enough?

[1] http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/UPGRADING.mysql

The MySQL schema change is not mentioned at all in the README. In my opinion that is really
a mistake and led many people omitting the schema change (including me).
We just didn’t get there at all. And UPGRADING.mysql doesn’t sound that urgent to
setups running current MySQL versions.

Regards
Racke

LinuXia Systems => http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
Interchange Development Team

6

Hi

If I have already done this and I do it again, will it cause some
further issues?

Kobus

Quoting Jon Tollerton jtollerton@zoominternet.net:

You most likely need to upgrade the schema of the database if you’re on
mysql 5. Even if you were on mysql 5 prior to the upgrade, you still
have to follow the upgrade instructions. Hopefully they’ll consider
more clear wording in the docs in the next release!

Kobus Bensch - No Sig wrote:

Hi

Hopefully one last issue from me.

I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.

Thanks

Kobus

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users[1]

Community help: http://wiki.bestpractical.com[2]
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com[3]

Kobus Bensch
Fullnet Solutions Limited
7 Marlborough Close
Maidenhead
Berkshire
SL6 4LP

Tel: 01628 675978
Fax: 07092 289990

My Email: kbensch@fullnet.co.uk
Info Email: info@fullnet.co.uk

Links:
[1] The rt-users Archives
[2] http://wiki.bestpractical.com/
[3] http://rtbook.bestpractical.com/

7

Hi

I am still having problems with the login screen after each click and
read in the readme that it is better to use latin1 character set. My
mysql is currently using utf8. Is this part of the problem and should i
be changing the char set?

How do I go about doing that?

Kobus

Stefan Hornburg wrote:

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