Login problem

Matthew_Herzog · August 16, 2000, 5:43pm

Hi. Someone must have seen this problem before. I can login to the web
interface but as soon as I click on any link I am kicked out to the
login page again. rt is running on Solaris 2.6. My rt user account has
the same permissions as everyone else and Netscape is set to accept all
cookies.

Matthew Herzog Unix Administrator
herzog@sdac.harvard.edu

Jesse1 · August 16, 2000, 5:45pm

Are you going through a set of web proxies that might change your request from time to time?

What version of netscape are you using?On Wed, Aug 16, 2000 at 01:43:43PM -0400, Matthew Herzog wrote:

Hi. Someone must have seen this problem before. I can login to the web
interface but as soon as I click on any link I am kicked out to the
login page again. rt is running on Solaris 2.6. My rt user account has
the same permissions as everyone else and Netscape is set to accept all
cookies.

–
Matthew Herzog Unix Administrator
herzog@sdac.harvard.edu

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zhou_jian · February 28, 2006, 12:43am

I took a brief look at the code of autohandler and
have no clue yet. I still couldn’t login with root,
password combination. It is my first time for
installing RT.

/////////////////////////////////////////////////////////
# If the user isn’t privileged, they can only see
SelfService
if ((! $session{‘CurrentUser’}->Privileged) and
($m->base_comp->path !~ ‘^(/+)SelfService/’) )
{
$m->comp(‘/SelfService/index.html’);
$m->abort();
}
else {
$m->call_next(%ARGS);
}
}

If we have no credentials

else {
$m->comp(‘/Elements/Login’, %ARGS);
$m->abort();
}
</%INIT>
<& /Elements/Footer, %ARGS &>
<%ARGS>
$user => undef
$pass => undef
$menu => undef
</%ARGS>

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Chaim_Rieger · February 28, 2006, 12:51am

do me a favor on your host via command line

mysql -u root -p
show databases;
use rt3;
show tables;

exit

send us the output.

thanx

zhou jian wrote:

zhou_jian · February 28, 2006, 12:56am

Here they are!

do me a favor on your host via command line

mysql -u root -p
show databases;
use rt3;
show tables;

exit

send us the output.

thanx

zhou jian wrote:

I took a brief look at the code of autohandler and
have no clue yet. I still couldn’t login with
root,
password combination. It is my first time for
installing RT.

/////////////////////////////////////////////////////////

# If the user isn't privileged, they can only
see

SelfService
if ((! $session{‘CurrentUser’}->Privileged)
and
($m->base_comp->path !~
‘^(/+)SelfService/’) )
{
$m->comp(‘/SelfService/index.html’);
$m->abort();
}
else {
$m->call_next(%ARGS);
}
}

If we have no credentials

else {
$m->comp(‘/Elements/Login’, %ARGS);
$m->abort();
}
</%INIT>
<& /Elements/Footer, %ARGS &>
<%ARGS>
$user => undef
$pass => undef
$menu => undef
</%ARGS>

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Chaim_Rieger · February 28, 2006, 1:03am

ok so you populated the database with info thats good
now can you please post your Siteconfig.pm

zhou jian wrote:

zhou_jian · February 28, 2006, 1:10am

I am away from my machine. However, I only made one
change to my siteconfig.pm. Just added the ipaddress
to the Set($WebBaseURL,“myipaddress”); I didn’t even
configure the email right now.

ok so you populated the database with info thats
good
now can you please post your Siteconfig.pm

zhou jian wrote:

mysql> SHOW DATABASES
→ ;
±-------------------+
| Database |
±-------------------+
| information_schema |
| mysql |
| rt3 |
| test |
±-------------------+
4 rows in set (0.05 sec)

mysql> DATABASE rt3;
ERROR 1064 (42000): You have an error in your SQL
syntax; check the manual that corresponds to your
MySQL server version for the right syntax to use
near
‘DATABASE rt3’ at line 1
mysql> use rt3
Database changed
mysql> show tables
→ ;
±------------------------+
| Tables_in_rt3 |
±------------------------+
| ACL |
| Attachments |
| Attributes |
| CachedGroupMembers |
| CustomFieldValues |
| CustomFields |
| GroupMembers |
| Groups |
| Links |
| ObjectCustomFieldValues |
| ObjectCustomFields |
| Principals |
| Queues |
| ScripActions |
| ScripConditions |
| Scrips |
| Templates |
| Tickets |
| Transactions |
| Users |
| sessions |
±------------------------+
21 rows in set (0.00 sec)

Here they are!

do me a favor on your host via command line

mysql -u root -p
show databases;
use rt3;
show tables;

exit

send us the output.

thanx

zhou jian wrote:

I took a brief look at the code of autohandler
and
have no clue yet. I still couldn’t login with
root,
password combination. It is my first time for
installing RT.

/////////////////////////////////////////////////////////

# If the user isn't privileged, they can
only

see

SelfService
if ((! $session{‘CurrentUser’}->Privileged)
and
($m->base_comp->path !~
‘^(/+)SelfService/’) )
{
$m->comp(‘/SelfService/index.html’);
$m->abort();
}
else {
$m->call_next(%ARGS);
}
}

If we have no credentials

else {
$m->comp(‘/Elements/Login’, %ARGS);
$m->abort();
}
</%INIT>
<& /Elements/Footer, %ARGS &>
<%ARGS>
$user => undef
$pass => undef
$menu => undef
</%ARGS>

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protection around
http://mail.yahoo.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
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Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in
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San Francisco - Find out more at
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zhou_jian · February 28, 2006, 1:10am

I am away from my machine. However, I only made one
change to my siteconfig.pm. Just added the ipaddress
to the Set($WebBaseURL,“myipaddress”); I didn’t even
configure the email right now.

ok so you populated the database with info thats
good
now can you please post your Siteconfig.pm

zhou jian wrote:

mysql> SHOW DATABASES
→ ;
±-------------------+
| Database |
±-------------------+
| information_schema |
| mysql |
| rt3 |
| test |
±-------------------+
4 rows in set (0.05 sec)

mysql> DATABASE rt3;
ERROR 1064 (42000): You have an error in your SQL
syntax; check the manual that corresponds to your
MySQL server version for the right syntax to use
near
‘DATABASE rt3’ at line 1
mysql> use rt3
Database changed
mysql> show tables
→ ;
±------------------------+
| Tables_in_rt3 |
±------------------------+
| ACL |
| Attachments |
| Attributes |
| CachedGroupMembers |
| CustomFieldValues |
| CustomFields |
| GroupMembers |
| Groups |
| Links |
| ObjectCustomFieldValues |
| ObjectCustomFields |
| Principals |
| Queues |
| ScripActions |
| ScripConditions |
| Scrips |
| Templates |
| Tickets |
| Transactions |
| Users |
| sessions |
±------------------------+
21 rows in set (0.00 sec)

Here they are!

do me a favor on your host via command line

mysql -u root -p
show databases;
use rt3;
show tables;

exit

send us the output.

thanx

zhou jian wrote:

I took a brief look at the code of autohandler
and
have no clue yet. I still couldn’t login with
root,
password combination. It is my first time for
installing RT.

/////////////////////////////////////////////////////////

# If the user isn't privileged, they can
only

see

SelfService
if ((! $session{‘CurrentUser’}->Privileged)
and
($m->base_comp->path !~
‘^(/+)SelfService/’) )
{
$m->comp(‘/SelfService/index.html’);
$m->abort();
}
else {
$m->call_next(%ARGS);
}
}

If we have no credentials

else {
$m->comp(‘/Elements/Login’, %ARGS);
$m->abort();
}
</%INIT>
<& /Elements/Footer, %ARGS &>
<%ARGS>
$user => undef
$pass => undef
$menu => undef
</%ARGS>

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com
Download a free sample chapter of RT Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

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Chaim_Rieger · February 28, 2006, 1:14am

change it to the dns name that you have defined in apache as ServerName

zhou jian wrote:

zhou_jian · February 28, 2006, 6:27pm

http://osg-tg2.its.uiowa.edu/rt/

I used this one, but it still the same!

change it to the dns name that you have defined in
apache as ServerName

zhou jian wrote:

I am away from my machine. However, I only made
one
change to my siteconfig.pm. Just added the
ipaddress
to the Set($WebBaseURL,“myipaddress”); I didn’t
even
configure the email right now.

ok so you populated the database with info thats
good
now can you please post your Siteconfig.pm

zhou jian wrote:

mysql> SHOW DATABASES
→ ;
±-------------------+
| Database |
±-------------------+
| information_schema |
| mysql |
| rt3 |
| test |
±-------------------+
4 rows in set (0.05 sec)

mysql> DATABASE rt3;
ERROR 1064 (42000): You have an error in your
SQL
syntax; check the manual that corresponds to
your
MySQL server version for the right syntax to use
near
‘DATABASE rt3’ at line 1
mysql> use rt3
Database changed
mysql> show tables
→ ;
±------------------------+
| Tables_in_rt3 |
±------------------------+
| ACL |
| Attachments |
| Attributes |
| CachedGroupMembers |
| CustomFieldValues |
| CustomFields |
| GroupMembers |
| Groups |
| Links |
| ObjectCustomFieldValues |
| ObjectCustomFields |
| Principals |
| Queues |
| ScripActions |
| ScripConditions |
| Scrips |
| Templates |
| Tickets |
| Transactions |
| Users |
| sessions |
±------------------------+
21 rows in set (0.00 sec)

Here they are!

do me a favor on your host via command line

mysql -u root -p
show databases;
use rt3;
show tables;

exit

send us the output.

thanx

zhou jian wrote:

I took a brief look at the code of autohandler
and
have no clue yet. I still couldn’t login with
root,
password combination. It is my first time for
installing RT.

/////////////////////////////////////////////////////////

# If the user isn't privileged, they can
only

see

SelfService
if ((!
$session{‘CurrentUser’}->Privileged)
and
($m->base_comp->path !~
‘^(/+)SelfService/’) )
{
$m->comp(‘/SelfService/index.html’);
$m->abort();
}
else {
$m->call_next(%ARGS);
}
}
If we have no credentials

else {
$m->comp(‘/Elements/Login’, %ARGS);
$m->abort();
}
</%INIT>
<& /Elements/Footer, %ARGS &>
<%ARGS>
$user => undef
$pass => undef
$menu => undef
</%ARGS>

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com
Download a free sample chapter of RT
Essentials
from O’Reilly Media at
http://rtbook.bestpractical.com
WE’RE COMING TO YOUR TOWN SOON - RT Training
in
Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around

Jeroen_van_Aart · February 6, 2009, 9:20pm

Hello,

I installed rt 3.8.2 from source on Debian Lenny, using mysql (Ver 14.12
Distrib 5.0.51a, for debian-linux-gnu (x86_64) using readline 5.2) and
an import from an rt 3.4.1 database of an rt install on Debian Etch. I
followed the proper guidelines and successfully installed it and it is
working fine. Except that it’s asking for a login and password repeatedly.

For example, you log in as usual which works, then you click on a quick
search item, no problems, then you click on a ticket in and it will
prompt you for your credentials again before opening the ticket. If you
repeat this the same thing will happen.

Perhaps this is an issue with the apache2 configuration? I have pasted
my config below, I am using fast-cgi. Thanks in advance for any help.

ServerSignature Off ServerName rt3.example.com ServerAdmin admin@example.com Redirect permanent / https://rt3.example.com

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
-processes 10

ServerSignature Off
SSLEngine on
SSLCertificateFile /etc/apache2/ssl/rt3.crt
SSLCertificateKeyFile /etc/apache2/ssl/rt3.key

     ServerName rt3.example.com
     ServerAdmin unix@example.com

     DocumentRoot /opt/rt3/share/html
     # Pass through requests to display images
     Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

     ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

Macnlos · February 6, 2009, 9:59pm

Go to where you unzipped the source and read UPGRADING.mysql
I’ve got the same issue and this is what seems to be the problem.
CROn Feb 6, 2009, at 3:20 PM, Jeroen van Aart wrote:

Hello,

I installed rt 3.8.2 from source on Debian Lenny, using mysql (Ver
14.12
Distrib 5.0.51a, for debian-linux-gnu (x86_64) using readline 5.2) and
an import from an rt 3.4.1 database of an rt install on Debian Etch. I
followed the proper guidelines and successfully installed it and it is
working fine. Except that it’s asking for a login and password
repeatedly.

For example, you log in as usual which works, then you click on a
quick
search item, no problems, then you click on a ticket in and it will
prompt you for your credentials again before opening the ticket. If
you
repeat this the same thing will happen.

Perhaps this is an issue with the apache2 configuration? I have pasted
my config below, I am using fast-cgi. Thanks in advance for any help.
ServerSignature Off ServerName rt3.example.com ServerAdmin admin@example.com Redirect permanent / https://rt3.example.com
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
-processes 10

ServerSignature Off
SSLEngine on
SSLCertificateFile /etc/apache2/ssl/rt3.crt
SSLCertificateKeyFile /etc/apache2/ssl/rt3.key
    ServerName rt3.example.com
    ServerAdmin unix@example.com

    DocumentRoot /opt/rt3/share/html
    # Pass through requests to display images
    Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

    ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
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Jeroen_van_Aart · February 6, 2009, 10:08pm

Macnlos wrote:

Go to where you unzipped the source and read UPGRADING.mysql
I’ve got the same issue and this is what seems to be the problem.

Thanks for the suggestion. I did more or less follow that guide, I
believe I didn’t do the “make initialize-database” but created a
database, imported the rt 3.4.1 dumpfile and applied the changes.

I’ll try to do the “make initialize-database”.

Best regards,
Jeroen