I got a login issue while logging in to RT from the postman. When I tried to log in it showing the error “Your username or password is incorrect”, but I could log in from the browser using the same password and username. Can someone please help me to solve this issue? I am adding the request which I send from the postman and its response below
request : https://rt.reflectionsinfo.com/?user=chatbot.user&pass=Ch123$btu%23$
response:
<title>Login</title>
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<!-- The X-UA-Compatible <meta> tag above must be very early in <head> -->
<script>
window.RT = {};
RT.CurrentUser = {};
RT.Config = {“MessageBoxUseSystemContextMenu”:0,“WebPath”:“”,“MessageBoxRichTextHeight”:200,“rtname”:“rt.reflectionsinfo.com”,“MessageBoxRichText”:1,“MaxAttachmentSize”:10000000};
RT.I18N = {};
RT.I18N.Catalog = {“loading”:“Loading…”,“remove”:“Remove”,“attachment_warning_regex”:“\b(re)?attach”,“history_scroll_error”:“Could not load ticket history. Reason:”,“quote_in_filename”:“Filenames with double quotes can not be uploaded.”,“check”:“Check”,“shortcut_help_error”:“Unable to open shortcut help. Reason:”,“error”:“Error”,“try_again”:“Try again”};
</script>
<link rel="stylesheet" href="/NoAuth/css/rudder/squished-d224c3f4d87a334bed790918e731fb93.css" type="text/css"
media="all" />
<link rel="shortcut icon" href="/static/images/favicon.png" type="image/png" />
<!--[if lt IE 8]>
<![endif]–>
<!-- Site CSS from theme editor -->
<style type="text/css" media="all" id="sitecss">
/* Page */
body {
background: rgb(150, 200, 100)
}
div#body {
background: #efefef;
color: #000
}
/* Menu bar */
div#quickbar {
background: #efefef;
color: #000;
border: none;
}
#main-navigation #app-nav.sf-shadow>li,
#main-navigation #app-nav.sf-shadow>li>a,
#prefs-menu>li,
#prefs-menu>li>a,
#logo .rtname {
color: #000
}
/* Title bar */
div#header {
background: rgb(156, 206, 100);
color: rgb(0, 0, 0)
}
/* Page title */
div#header h1 {
color: rgb(68, 86, 92)
}
/* Page content */
div#body {}
/* Buttons */
input[type="reset"],
input[type="submit"],
input[class="button"] {}
/* Button hover */
input[type="reset"]:hover,
input[type="submit"]:hover,
input[class="button"]:hover {}
#bpscredits {
display: none
}
</style>
<script type="text/javascript" src="/NoAuth/js/squished-8fc547a59ef3d7e8792af18a242ba6f9.js"></script>
<script type="text/javascript">
<!--
jQuery( loadTitleBoxStates );
jQuery(function () { jQuery('\x23user').focus() });
-->
</script>
<script>
if (window.top !== window.self) {
document.write = "";
window.top.location = window.self.location;
setTimeout(function(){
document.body.innerHTML = "";
}, 1);
window.self.onload = function(){
document.body.innerHTML = "";
};
}
</script>
<div id="logo">
<a href="http://bestpractical.com"><img
src="/NoAuth/Helpers/CustomLogo/a45176bc3903edc68fed98c96aded594"
alt="Request Tracker logo" /></a>
<span class="rtname">RT for rt.reflectionsinfo.com</span>
</div>
<div id="quickbar">
<div id="quick-personal">
<span class="hide"><a href="#skipnav">Skip Menu</a> | </span>
<span id="not-logged-in">Not logged in.</span>
</div>
</div>
<div id="header">
<h1>Login</h1>
</div>
<div id="body" class="login-body">
<div class="results">
<div class="error">
<div class="titlebox error " id="">
<div class="titlebox-title">
<span class="left">Results</span>
<span class="right-empty"> </span>
</div>
<div class="titlebox-content " id="TitleBox--_NoAuth_Login_html--error----UmVzdWx0cw__---0">
<ul class="action-results">
<li>Your username or password is incorrect</li>
</ul>
<hr class="clear" />
</div>
</div>
</div>
</div>
<div id="login-box">
<div class="">
<div class="titlebox" id="">
<div class="titlebox-title">
<span class="left">Login</span>
<span class="right"> 4.4.4 </span>
</div>
<div class="titlebox-content " id="TitleBox--_NoAuth_Login_html------TG9naW4_---0">
<form id="login" name="login" method="post" action="/NoAuth/Login.html">
<div class="input-row">
<span class="label">Username:</span>
<span class="input"><input name="user" value="" id="user" /></span>
</div>
<div class="input-row">
<span class="label">Password:</span>
<span class="input"><input type="password" name="pass" /></span>
</div>
<input type="hidden" name="next" value="c4b86d88ce4e2250296e06c80713d116" />
<script type="text/javascript">
jQuery(function(){
if (window.location.hash) {
var form = jQuery("form[name=login]");
form.attr('action', form.attr('action') + '#' + window.location.hash.replace(/^#/, ''));
}
});
</script>
<div class="button-row">
<span class="input"><input type="submit" class="button" value="Login" /></span>
</div>
</form>
<hr class="clear" />
</div>
</div>
</div>
<div class="login-help">
For local help, please contact smg@reflectionsinfos.com
</div>
</div><!-- #login-box -->
</div><!-- #login-body -->
<hr class="clear" />
</div>
<div id="footer" title="Best Practical Solutions, LLC, copyright and logo">
<p id="time"><span>Time to display: 0.01084</span></p>
<p id="bpscredits"><span>»|« RT 4.4.4 Copyright 1996-2019 <a href="http://www.bestpractical.com?rt=4.4.4">Best Practical Solutions, LLC</a>.
<p id="legal">Distributed under <a href="http://www.gnu.org/licenses/gpl-2.0.html">version 2 of the GNU
GPL</a>.<br />To inquire about support, training, custom development or licensing, please contact <a
href="mailto:sales@bestpractical.com">sales@bestpractical.com</a>.<br /></p>
</div>