Logical conditions in Templates

RT Users
1

Hello,

I have a template with some logical conditions, to display some custom fields values, if the conditions are true. But, my problem is that I get the syntax error when I try to save the template. I know that everything inside the {} is parsed as perl code, and I have some table rows inside that code. How can I create the template with this conditions to display some table rows ?

 {
        if ($Ticket->FirstCustomFieldValue('ProjectId Asis') eq 'Fara ID ASIS'){
            <tr>
                <td align="right"><b>Marca Asis: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('MarcaAsis Requestor')}</td>
            </tr>
        } else {
            <tr>
                <td align="right"><b>Project ID: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('ProjectId Asis')}</td>
            </tr>
        }
    }

This is all the code that I have in that template, if you want to see

    RT-Attach-Message: yes
Content-Type: text/html

<table border="0">
    <tr>
        <td align="right"><b>Subject:</b></td>
        <td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td>
    </tr>

#  ========== DATE FACTURARE ==========

<tr>
    <td align="right"><b>Department: </b></td>
    <td>{$Ticket->FirstCustomFieldValue('Requestor Department')}</td>
</tr>
{
    if ($Ticket->FirstCustomFieldValue('ProjectId Asis') eq 'Fara ID ASIS'){
        <tr>
            <td align="right"><b>Marca Asis: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('MarcaAsis Requestor')}</td>
        </tr>
    } else {
        <tr>
            <td align="right"><b>Project ID: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('ProjectId Asis')}</td>
        </tr>
    }
}    

#  ========== DATE DELEGATIE ==========
<tr>
    <td align="right"><b>Period of travel - From: </b></td>
    <td>{$Ticket->FirstCustomFieldValue('Period of travel - From ')}</td>
</tr>
<tr>
    <td align="right"><b>Period of travel - To: </b></td>
    <td>{$Ticket->FirstCustomFieldValue('Period of travel - To')}</td>
</tr>

#  ========== DATE LOCATIE ==========
<tr>
    <td align="right"><b>Itinerary - Departure From: </b></td>
    <td>{$Ticket->FirstCustomFieldValue('Itinerary - Departure From')}</td>
</tr>
<tr>
    <td align="right"><b>Itinerary - To: </b></td>
    <td>{$Ticket->FirstCustomFieldValue('Itinerary - To')}</td>
</tr>


#  ========== DATE AVION ==========

{
    if($Ticket->FirstCustomFieldValue('Travel Method') eq 'Airplane'){
        <tr>
            <td align="right"><b>Flexible on dates for departure: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Flexible on dates for departure')}</td>
        </tr>
        <tr>
            <td align="right"><b>Flight Hour - Departure: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Flight Hour - Departure')}</td>
        </tr>
        <tr>
            <td align="right"><b>Filght Hour - Return: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Filght Hour - Return')}</td>
        </tr>
        <tr>
            <td align="right"><b>Preferred airlines: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Preferred airlines')}</td>
        </tr>
        <tr>
            <td align="right"><b>Special Requirements: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Special Requirements')}</td>
        </tr>
    }
}


#  ========== DATE CAZARE ==========

{
    if($Ticket->FirstCustomFieldValue('Acomodation Reservation') eq 'AROBS'){
        <tr>
            <td align="right"><b>Hotel - Check In Date: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Hotel - Check In Date')}</td>
        </tr>
        <tr>
            <td align="right"><b>Hotel - Check Out Date: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Hotel - Check Out Date')}</td>
        </tr>
        <tr>
            <td align="right"><b>Options for hotel: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Options for hotel')}</td>
        </tr>
    }
}
#  ========== DATE ASIGURARE ==========

{
    if($Ticket->FirstCustomFieldValue('Travel Insurance') eq 'Yes'){
        if($Ticket->FirstCustomFieldValue('Period of the travel insurance') eq 'Select dates'){
            <tr>
                <td align="right"><b>Travel Insurance - Start Date: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Travel Insurance - Start Date')}</td>
            </tr>
            <tr>
                <td align="right"><b>Travel Insurance - End Date: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Travel Insurance - End Date')}</td>
            </tr>
        } else {
            <tr>
                <td align="right"><b>Travel insurance period: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Period of the travel insurance')}</td>
            </tr>
        }
    }
}

<br>
<br>

#  ========== DATE LOCATIE 2 ==========

{
    if($Ticket->FirstCustomFieldValue('Location 2') eq 'Yes'){
        #  ========== DATE DELEGATIE ==========
        <tr>
            <td align="right"><b>Period of travel Location 2 - From: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Period of travel - From 2')}</td>
        </tr>
        <tr>
            <td align="right"><b>Period of travel Location 2 - To: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Period of travel - To 2')}</td>
        </tr>
        #  ========== DATE LOCATIE ==========
        <tr>
            <td align="right"><b>Itinerary Location 2 - Departure From: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Itinerary - Departure From 2')}</td>
        </tr>
        <tr>
            <td align="right"><b>Itinerary Location 2 - To: </b></td>
            <td>{$Ticket->FirstCustomFieldValue('Itinerary - To 2')}</td>
        </tr>

        #  ========== DATE AVION ==========

    
        if($Ticket->FirstCustomFieldValue('Travel Method 2') eq 'Airplane'){
            <tr>
                <td align="right"><b>Flexible on dates for departure Location 2: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Flexible on dates for departure 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Flight Hour Location 2 - Departure: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Flight Hour - Departure 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Filght Hour Location 2 - Return: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Filght Hour - Return 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Preferred airlines Location 2: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Preferred airlines 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Special Requirements Location 2: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Special Requirements 2')}</td>
            </tr>
        }


        #  ========== DATE CAZARE ==========

        if($Ticket->FirstCustomFieldValue('Acomodation Reservation 2') eq 'AROBS'){
            <tr>
                <td align="right"><b>Hotel Location 2 - Check In Date: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Hotel - Check In Date 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Hotel Location 2 - Check Out Date: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Hotel - Check Out Date 2')}</td>
            </tr>
            <tr>
                <td align="right"><b>Options for hotel Location 2: </b></td>
                <td>{$Ticket->FirstCustomFieldValue('Options for hotel 2')}</td>
            </tr>
        } 

    }
}
    
</table>
<br />
<br />

{$Transaction->Content( Type => "text/html")}
2

The templates use Text::Template to parse the Perl code. I believe your multi-lined IF statements should be all Perl and not have a mix of Perl and HTML. I think you could look at using the $OUT variable in those Perl blocks and making the HTML a string concatenated with the Perl values

3

In your td’s {$Ticket … the {} aren’t needed, because you are already in Perl at this point

4

Thanks for the answer, but I want to display some html code only if some value of custom field is selected, otherwise I don’t want to display anything. I want to use this template to send an email to someone with specific information from the ticket.

5

You don’t need to remove your logic you just need to treat the whole block as Perl, for example

{
    if ($Ticket->FirstCustomFieldValue('ProjectId Asis') eq 'Fara ID ASIS'){
            $OUT = qq[<tr>
                <td align="right"><b>Marca Asis: </b></td>
                <td>] . $Ticket->FirstCustomFieldValue('MarcaAsis Requestor')
                . qq[</td>
            </tr>];
    } else {
        ...
    }
}
6

Thank you @knation . It’s working fine.