the issue from subject was discussed several times, but sadly I have not
been able to find a solution that is working for me.
I have a scrip that should launch after new ticket is created.
Condition: On Create
Action: User defined
Template: My own defined template
Stage: Transaction create
Inside the user condition I have this piece of code:
$RT::Logger->info(“Entering the scrip I have written”);
$RT::Logger->info(“Leaving the script I have written”);
I would expect this code to write three messages into log and send the
message using given template (the template has everything hardcoded, so
it should be ok). However no mail gets sent and nothing is in log.
This scrip should be running because in rt.log I can see:
[debug]: Found 1 scrips
which is changed to 0 when I disable the scrip.
I have enabled the $DevelMode, and set $LogToFile to ‘debug’ (I have
even tried to set $LogToSyslog to ‘debug’), restarted the server, but
nothing happened. There is nothing in rt.log, syslog, apache error.log,
Could you please help me finding where the problem can be?