Logged in as... Settings... Use System Default?

RT Users
1

Hello,

This may seem pretty basic but I am looking at a users settings at Logged in
as USERNAME - Settings and I see several of the user settings are set to Use
the System default. I can’t seem to figure out how to set the system
defaults though. I thought maybe the site config file but that doesn’t seem
to have the settings I am looking for.

Can someone please explain?

Thanks!
Jim

2

This may seem pretty basic but I am looking at a users settings at Logged in as USERNAME -
Settings and I see several of the user settings are set to Use the System default. I can’t
seem to figure out how to set the system defaults though. I thought maybe the site config file
but that doesn’t seem to have the settings I am looking for.

These are things set in your RT_SiteConfig.pm or RT_Config.pm

-kevin