Localhost in Search/Results.html

RT Users
1

Hi…

I finally managed to get RT and Oracle working :slight_smile:
Everythinig is working fine with the defined host except for the link to the “10 neuesten Anfragen ohne Besitzer” which is the first window containing the latest requests without owner. Here RT always wants to use “localhost” instead of the defined host.

http://localhost/Search/Results.html?Format='<a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa>%2FTITLE%3A%23'%2C%20'<a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa>%2FTITLE%3ASubject'%2C%20QueueName%2C%20ExtendedStatus%2C%20CreatedRelative%2C%20'<A%20HREF%3D"%2FTicket%2FDisplay.html%3FAction%3DTake%26id%3D__id__">Übernehmen<%2Fa>%2FTITLE%3A%26nbsp%3B'%20&Order=DESC&OrderBy=Created&Query=%20Owner%20%3D%20'Nobody'%20AND%20(%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'open')

If I replace “localhost” with my RT server name everything works fine. I just don’t know where the “localhost” string comes from.

Any idea where this can be fixed?

Mit freundlichen Grüßen

Michael Burghart
CAT Service Center
AUDI AG, I/ET-83 extern
Tel: +49 841 89 - 39819
http://catsc-web.in.audi.vwg
mailto:extern.michael.burghart@audi.de

EPOS CAT GmbH
Tel: +49 841 88197070
Fax: +49 841 88197080

mailto:michael.burghart@epos-cat.de

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2

Hi Michael,

If you the WebBaseURL in your RT_SiteConfig.pm that resolves the issue.

Set( $WebBaseURL, ‘http://yourdomain.com’);

I guess localhost is the default setting there…change it to your RT’s
url and it works fine.

Regards,

Gaurav

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Burghart, Michael (I/ET-83, extern) wrote:

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