Hello,
I’m apart of Group1 and have saved a search. I want users in Group2 to be able to load this saved search and add it to their “Customize RT at a glance”, but I’m unable to get it to work. Users can’t see the Group1’s saved searches in the search builder and aren’t able to see them in the “Available” column in Customize RT at a glance.
I have the CreateSavedSearch, EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to privileged users, so shouldn’t I just need to go to Group1 and grant Group2 the ShowSavedSearch right? This seems like this should do it, but it doesn’t.Any help is appreciated.
Thanks,
Jared
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Jared,
Is there someone that exists in both groups? If so, that person could
save the search from one Queue as a personal search and then get into
the other Queue for the other group and load that personnaly saved
search and save it again under a different title as a Queue saved
search? Try that.
Kenn
LBNL
Jared Hanks wrote:
I ended up putting my self in both groups and creating/saving the searches in each queue. I just thought there might be something I could do with the rights.
Date: Mon, 2 Apr 2007 10:10:46 -0700> From: KFCrocker@lbl.gov> To: jmhanks1373@hotmail.com> CC: rt-users@lists.bestpractical.com> Subject: Re: [rt-users] LoadSavedSearches right and Customize RT at a glance “Available” queries> > Jared,> > > Is there someone that exists in both groups? If so, that person could > save the search from one Queue as a personal search and then get into > the other Queue for the other group and load that personnaly saved > search and save it again under a different title as a Queue saved > search? Try that.> > > Kenn> LBNL> > Jared Hanks wrote:> > Hello,> > > > I’m apart of Group1 and have saved a search. I want users in Group2 to > > be able to load this saved search and add it to their “Customize RT at a > > glance”, but I’m unable to get it to work. Users can’t see the Group1’s > > saved searches in the search builder and aren’t able to see them in the > > “Available” column in Customize RT at a glance.> > > > I have the CreateSavedSearch, > > EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to > > privileged users, so shouldn’t I just need to go to Group1 and grant > > Group2 the ShowSavedSearch right? This seems like this should do it, > > but it doesn’t.> > > > Any help is appreciated.> > > > Thanks,> > Jared> > > > ------------------------------------------------------------------------> > Live Search Maps – find all the local information you need, right when > > you need it. Find it! http://maps.live.com/?icid=wlmtag2&FORM=MGAC01> > > > > > ------------------------------------------------------------------------> > > > _______________________________________________> > The rt-users Archives> > > > Community help: http://wiki.bestpractical.com> > Commercial support: sales@bestpractical.com> > > > > > Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com
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Jared,
Unless both groups have update, etc. privileges in both Queues, I think
you’ll just have to do it the long way around.
Ken
LBNL
Jared Hanks wrote:
At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:
Hello,
I’m apart of Group1 and have saved a search. I want users in Group2
to be able to load this saved search and add it to their “Customize
RT at a glance”, but I’m unable to get it to work. Users can’t see
the Group1’s saved searches in the search builder and aren’t able to
see them in the “Available” column in Customize RT at a glance.
I have the CreateSavedSearch,
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted
to privileged users, so shouldn’t I just need to go to Group1 and
grant Group2 the ShowSavedSearch right? This seems like this should
do it, but it doesn’t.
Any help is appreciated.
Thanks,
Jared
Jared,
I asked a similar question last week with no reply. From looking at
the code, I found out that you will only see searches for the groups
you are a member of (directly or indirectly). The saved search
related rights on a group seem not to be used for anything.
Steve
Stephen,
In response to the "The saved search related rights on a group seem not
to be used for anything." comment; The saved searches privileges for
groups is based on the fact that the whole point of assigning group
privileges to a Queue is because the owner of that Queue, or users, may
not want others outside said privileged group(s) to see (possible
critical/restricted ie. payroll) info on the tickets in that Queue.
Hence, it was considered inappropriate to allow users outside a
privileged group to use/save search Queries for tickets in a Queue with
sensitive info.
Kenn
LBNL
Stephen Turner wrote:
At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the "The saved search related rights on a
group seem not to be used for anything." comment; The saved
searches privileges for groups is based on the fact that the whole
point of assigning group privileges to a Queue is because the owner
of that Queue, or users, may not want others outside said
privileged group(s) to see (possible critical/restricted ie.
payroll) info on the tickets in that Queue. Hence, it was
considered inappropriate to allow users outside a privileged group
to use/save search Queries for tickets in a Queue with sensitive info.
Kenn
LBNL
Hello Kenn,
I’m not sure your answer addresses the question.
Supposing you would like to grant “read-only” access to your queue to
another group of people. You’d set up a new group and grant them the
appropriate rights to your queue. Perhaps you’d also like them to see
and use your own group’s saved searches. How would you do that? It
would seem that granting the read-only group “ShowSavedSearches”
rights on your own group should do the trick, but it doesn’t. I’m
still unclear on what the “ShowSavedSearches” right on a group is
used for in RT.
Access to tickets themselves is controlled through queue & other acls
- allowing someone to view and run a saved search doesn’t allow them
to see tickets they have no rights to.
Steve
Stephan,
Along with "ShowSavedSearches" you also have to grant "ModifySelf".
Also,I was only addressing a comment made about the usefullness of the
rights.
Kenn
LBNL
Stephen Turner wrote:
At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:
Stephan,
Along with "ShowSavedSearches" you also have to grant
“ModifySelf”. Also,I was only addressing a comment made about the
usefullness of the rights.
Kenn
LBNL
But the point is that granting these rights don’t affect what saved
searches you see - in order to see a group’s saved searches, you have
to be a member of the group. Which still leaves the question “what
are the rights used for?”. IN other words, if I grant someone
ShowSavedSearches on my group (along with ModifySelf), what does that enable?
Steve
Stephan,
Well, I guess you got me there. We either allow ALL the Search Rights
(Show, Load, Edit, Save) or nothing at all. We figure, what’s the point
of seeing it if you can’t load, edit, and save it.
Kenn
LBNL
Stephen Turner wrote: