Loading requests in batch mode ? RT 4.2.9

RT Users
1

As said earlier, I’m now using another tool to manage our requests. With this
other system, it is possible to export all the still opened tickets, with
dates when available.I would like to load, in batch, all these tickets in
RTIs there a way in RT to do that ?In this specific case, would it be better
to choose another program than RT ?Thanks,Gaston

View this message in context: http://requesttracker.8502.n7.nabble.com/Loading-requests-in-batch-mode-RT-4-2-9-tp59693.html

2

As said earlier, I’m now using another tool to manage our requests. With this
other system, it is possible to export all the still opened tickets, with
dates when available.I would like to load, in batch, all these tickets in
RTIs there a way in RT to do that ?In this specific case, would it be better
to choose another program than RT ?Thanks,Gaston

Hi Gaston,

I think they removed the offline tool, which is what I had used previously in
an earlier version, in version 4.2. Now I would use the REST API to load them
into the system. There is a fairly nice example in the mailing list archives.
Search for ‘Convert Other Ticketing System DB to RT’ in one of the searchable
archives:

The first result has a sample script.

Regards,
Ken

3

Thank you Ken.

Gaston
514.823-7202

2015-03-03 14:48 GMT-05:00 ktm@rice.edu [via RequestTracker] <
ml-node+s8502n59694h69@n7.nabble.com>:> On Mon, Mar 02, 2015 at 04:52:17PM -0700, huotg01 wrote:

As said earlier, I’m now using another tool to manage our requests. With
this
other system, it is possible to export all the still opened tickets,
with
dates when available.I would like to load, in batch, all these tickets
in
RTIs there a way in RT to do that ?In this specific case, would it be
better
to choose another program than RT ?Thanks,Gaston

Hi Gaston,

I think they removed the offline tool, which is what I had used previously
in
an earlier version, in version 4.2. Now I would use the REST API to load
them
into the system. There is a fairly nice example in the mailing list
archives.
Search for ‘Convert Other Ticketing System DB to RT’ in one of the
searchable
archives:

Carbon60: Managed Cloud Services

The first result has a sample script.

Regards,
Ken

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