Load a pdf for documentation to users

RT Users
1

I have added a ‘Documentation’ item to my menu which will enable users
to load a training manual among other docs for RT. Problem is that I
cannot get the pdf to load as a pdf. It tries to load as a Mason
component. Do I need to make this as an Attachment object or how do I
set the content type of the link to load in Adobe?

Any help is greatly appreciated.

Thanks - Adam

2

I have added a ‘Documentation’ item to my menu which will enable users to
load a training manual among other docs for RT. Problem is that I cannot
get the pdf to load as a pdf. It tries to load as a Mason component. Do I
need to make this as an Attachment object or how do I set the content type
of the link to load in Adobe?

Any help is greatly appreciated.
Put your files into “/opt/rt3/share/html/files” and turn off mason for
this dir in the httpd config. Under “Documentation” tab put small
mason component that show RT interface and links to files you want.

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Best regards, Ruslan.

3

Do I do this the httpd config file by using <Location /share/html/files>
tags? How do I turn off Mason? By not putting PerlHandler RT::Mason
inside the block?

AdamFrom: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Friday, December 02, 2005 10:30 AM
To: Myers, Adam
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Load a pdf for documentation to users

I have added a ‘Documentation’ item to my menu which will enable users

to load a training manual among other docs for RT. Problem is that I
cannot get the pdf to load as a pdf. It tries to load as a Mason
component. Do I need to make this as an Attachment object or how do I
set the content type of the link to load in Adobe?

Any help is greatly appreciated.
Put your files into “/opt/rt3/share/html/files” and turn off mason for
this dir in the httpd config. Under “Documentation” tab put small mason
component that show RT interface and links to files you want.

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Best regards, Ruslan.

4

I think
<Location /files> SetHandler default-handler
NOTE: lcation is /files because root is /opt/rt3/share/htmlOn 12/2/05, Myers, Adam AMyers@abacus-us.com wrote:

Do I do this the httpd config file by using <Location /share/html/files>
tags? How do I turn off Mason? By not putting PerlHandler RT::Mason
inside the block?

Adam

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Friday, December 02, 2005 10:30 AM
To: Myers, Adam
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Load a pdf for documentation to users

On 12/2/05, Myers, Adam AMyers@abacus-us.com wrote:

I have added a ‘Documentation’ item to my menu which will enable users

to load a training manual among other docs for RT. Problem is that I
cannot get the pdf to load as a pdf. It tries to load as a Mason
component. Do I need to make this as an Attachment object or how do I
set the content type of the link to load in Adobe?

Any help is greatly appreciated.
Put your files into “/opt/rt3/share/html/files” and turn off mason for
this dir in the httpd config. Under “Documentation” tab put small mason
component that show RT interface and links to files you want.

Thanks - Adam

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at

http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

–
Best regards, Ruslan.

Best regards, Ruslan.