Linking Incident Reports to Incidents

Dear RTIR Members,

I have localized RT 3.7.26 and Rtir 2.3 for our needs. But one more

thing left to finalize it. When we link an incident report to an
incident we have to take the ticket first then.I think this step is
meaningless.(At least from my POV) Why do we have to own the ticket to
link it? And how can I disable this functionality? I mean I want to
Create or Link an Incident to the Incident Report without taking it. I
have tried to change or modify the code at local/html/RTIR/Display.html
and some more files but couldn’t achieve.(but know some ugly and dirty
ways to do it which may also break most of the functionality of RTIR) I
will be glad to you if anyone can help.

Thanx in advance and Best To All,

Caglar

Hi,

First of all, we released RT 3.8.1 and RTIR 2.4.0rc2 and RTFM 2.4.0,
there are not many changes in between the latest RTIR 2.3.x from
RTIR_M3 dir and RTIR 2.4.0rc2, but a lot things have been added and
fixed in RT core.

I’ll be happy to make ‘TakeReportBeforeLinking’ optional (via option
in the config), so patches are welcome. I don’t think that it will
break things terribly, it’s just hardcoded workflow requested by a
customer.On Fri, Aug 29, 2008 at 6:13 PM, Caglar caglar@ulakbim.gov.tr wrote:

Dear RTIR Members,

   I have localized RT 3.7.26 and Rtir 2.3 for our needs. But one more

thing left to finalize it. When we link an incident report to an
incident we have to take the ticket first then.I think this step is
meaningless.(At least from my POV) Why do we have to own the ticket to
link it? And how can I disable this functionality? I mean I want to
Create or Link an Incident to the Incident Report without taking it. I
have tried to change or modify the code at local/html/RTIR/Display.html
and some more files but couldn’t achieve.(but know some ugly and dirty
ways to do it which may also break most of the functionality of RTIR) I
will be glad to you if anyone can help.

Thanx in advance and Best To All,

Caglar


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Best regards, Ruslan.

Dear Ruslan,

Actually I think that it would be very good, if you made it optional.

Thanx,

Çağlar