Link tickets from a different queue


I’m testing RT 5.0.1 with IR 5.0.1 and have setup one new queue with lifecycle incident reports

  • Queue ‘incident reports’ is used to retrieve all tickets from AlienVault and linking tickets is fine
  • Queue ‘Customers’ with lifecycle ‘incident reports’ is for retrieve tickets sent by customers by email, the tickets are created but when i try to link the tickets to a incident it does not show up in the incident (probably because ‘incidents’ queue does not have ‘Customers’ queue in display)
    (and in the ticket 'incident nºxxx shows up)

Is there a way around these ? maybe add a queue to ‘incidents’ ?

Thanks !