Link problem in Quick Search

RT Users
1

Hi.

I am using request-tracker 3.6.4-1 (debian package).

Imagine that I have N tickets opened, so, when I log into RT the Quick
Search table shows me how many tickets I have in each queue. If I click
some of those links I go to Result.html?(query string).
In this page the tickets links are broken, they do not have the WebURL
part, like this:
Ticket subject
This problem is probably couse my $WebPath is “/” and not “/rt/” or
something, this couse the application to create links that the browser
interprets wrongly (/Ticket/Display.html?id=2" would be acceptable, but
//Ticket is not).

I tryed to find where this URL is generated to replace $RT::WebPath by
$RT::WebURL, but it is hard for me. First I opened Search/Result.html to
have a look, then I went to /Elements/TicketList and then I got lost! :frowning:

Anybody knows how (where) to fix it?

Thankz a lot!

!DSPAM:46f809e0132511887420422!

2

Have you looked in {rt-home}/etc/RT_SiteConfig.pm file?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of “Fábio M. Catunda”
Sent: Monday, September 24, 2007 3:04 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Link problem in Quick Search.

Hi.

I am using request-tracker 3.6.4-1 (debian package).

Imagine that I have N tickets opened, so, when I log into RT the Quick
Search table shows me how many tickets I have in each queue. If I click
some of those links I go to Result.html?(query string).
In this page the tickets links are broken, they do not have the WebURL
part, like this:
Ticket subject
This problem is probably couse my $WebPath is “/” and not “/rt/” or
something, this couse the application to create links that the browser
interprets wrongly (/Ticket/Display.html?id=2" would be acceptable, but
//Ticket is not).

I tryed to find where this URL is generated to replace $RT::WebPath by
$RT::WebURL, but it is hard for me. First I opened Search/Result.html to
have a look, then I went to /Elements/TicketList and then I got lost! :frowning:

Anybody knows how (where) to fix it?

Thankz a lot!

!DSPAM:46f809e0132511887420422!

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3

Sure I looked there.

Well. Problem solved. This is not quiet a bug, but maybe some extra
documentation help future users.

The following config do NOT work correctly:
Set($WebPath , “/”);
Set($WebBaseURL , “http://rt.mydomain.com.br”);

But this config DO work:
Set($WebPath , “”);
Set($WebBaseURL , “http://rt.mydomain.com.br/”);

Pretty simple, but coused me a good headshake.

Thanks for your reply!

Patterson, Craig escreveu:

Have you looked in {rt-home}/etc/RT_SiteConfig.pm file?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of “F�bio M. Catunda”
Sent: Monday, September 24, 2007 3:04 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Link problem in Quick Search.

Hi.

I am using request-tracker 3.6.4-1 (debian package).

Imagine that I have N tickets opened, so, when I log into RT the Quick
Search table shows me how many tickets I have in each queue. If I click
some of those links I go to Result.html?(query string).
In this page the tickets links are broken, they do not have the WebURL
part, like this:
Ticket subject
This problem is probably couse my $WebPath is “/” and not “/rt/” or
something, this couse the application to create links that the browser
interprets wrongly (/Ticket/Display.html?id=2" would be acceptable, but
//Ticket is not).

I tryed to find where this URL is generated to replace $RT::WebPath by
$RT::WebURL, but it is hard for me. First I opened Search/Result.html to
have a look, then I went to /Elements/TicketList and then I got lost! :frowning:

Anybody knows how (where) to fix it?

Thankz a lot!

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Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

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