Forgive me if I’m covering what you’ve tried already. To start out, in your
RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example,
here’s the relevant settings from an existing RT setup:
Set($WebPath , “/rt”);
Set($WebBaseURL , “http://10.0.0.15:$WebPort”);
This tells RT that it’s supposed to be located at http://10.0.0.15:80/rt (I
think in your case, $WebPath would be just “/”).
As for the capitalization issue… have you performed any changes whatsoever
to RT-related files, other than RT_SiteConfig.pm in [rtpath]/etc?
-MattOn Tue, Apr 29, 2008 at 12:51 PM, Nelson Pereira npereira@protus.com wrote:
Hi all,
I’ve noticed a problem that I’m unsure when it actually started.
Forgive me if I’m covering what you’ve tried already. To start out, in
your RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an
example, here’s the relevant settings from an existing RT setup:
It sounds like your $DefaultSearchResultFormat may be broken. Did you
set this in RT_SiteConfig.pm? If not, check it in RT_Config.pm to make
sure nothing got messed up there.
Barring anything there, go to Advanced on /Search/Build.html in your
browser. Look at the bottom text box, as that defines your search
result format. On every system I’ve played with, that shows links
formed as id
I suspect yours will show as >id or something similar.
For your reference, in RT_Config.pm on my live system I have
$DefaultSearchResultFormat is the default format for RT search results
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP SolutionsFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Friday, May 02, 2008 6:02 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
I don't think you want the extra "/" at the end of "RT::WebURL
https://rt.protus.org//“. I’d drop it to just 1 “/”.
I’d also drop the extra “/” at the front of your
“HREF=”//Ticket”. I
think it should be “HREF=”/Ticket/…".
Make those two changes and try it again.
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 3:30 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
Navigate to Configuration->Tools->System Configuration and tell
me what
you have for:
Which one could it be?
Ive went through my rt site config an all seems correct.
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP Solutions
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 12:31 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie:
static
search)
Nelson,
I’m not sure because I’m not seeing everything, but it sounds
like one
or more of your “Config” settings is wrong.
Get into a unix session on your RT server (make sure you have the
appropriate privileges), The navigate to the directory where the
RT_SiteConfog.pm file exists and make your changes there. You should be
familiar with it, as you must have already made some changes for your
use of LDAP, etc. You will fins the entries there.
Kenn
LBNLOn 5/5/2008 7:13 AM, Nelson Pereira wrote:
How do you make those changes? In which file?
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP Solutions
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Friday, May 02, 2008 6:02 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
I don’t think you want the extra “/” at the end of “RT::WebURL https://rt.protus.org//”. I’d drop it to just 1 “/”.
I’d also drop the extra “/” at the front of your
“HREF=”//Ticket". I
think it should be “HREF=”/Ticket/…".
Make those two changes and try it again.
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 3:30 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
Navigate to Configuration->Tools->System Configuration and tell
me what
you have for:
Which one could it be?
Ive went through my rt site config an all seems correct.
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP Solutions
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 12:31 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie:
static
search)
Nelson,
I’m not sure because I’m not seeing everything, but it sounds
like one
or more of your “Config” settings is wrong.
I seem to have fixed the issue by changing the WebPath to:
Set($WebPath , “”);
Also brought the
Set ($DefaultSearchResultFormat
To the RT_SiteConfig.pm
Thanks Ken… again… LOL
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP SolutionsFrom: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Monday, May 05, 2008 12:55 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
Get into a unix session on your RT server (make sure you have
the
appropriate privileges), The navigate to the directory where the
RT_SiteConfog.pm file exists and make your changes there. You should be
familiar with it, as you must have already made some changes for your
use of LDAP, etc. You will fins the entries there.
Kenn
LBNL
How do you make those changes? In which file?
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP Solutions
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Friday, May 02, 2008 6:02 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie: static
search)
Nelson,
I don’t think you want the extra “/” at the end of “RT::WebURL https://rt.protus.org//”. I’d drop it to just 1 “/”.
I’d also drop the extra “/” at the front of your
“HREF=”//Ticket". I
think it should be “HREF=”/Ticket/…".
Make those two changes and try it again.
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 3:30 PM
To: Nelson Pereira
Subject: Re: [rt-users] Link issues in the Tickets section (ie:
static
search)
Nelson,
Navigate to Configuration->Tools->System Configuration and tell
me what
you have for:
Which one could it be?
Ive went through my rt site config an all seems correct.
Nelson Pereira
Telecom Network Admin
Protus IP Solutions Inc.
2379 Holly Lane, Suite 210
Ottawa, Ontario
Canada K1V 7P2 www.protus.com
npereira@protus.com
[t] 888.733.0000 x 528
[p] 613.733.0000 x 528
[f] 613.822.5083
Protus IP Solutions
-----Original Message-----
From: Kenneth Crocker [mailto:KFCrocker@lbl.gov]
Sent: Thursday, May 01, 2008 12:31 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Link issues in the Tickets section (ie:
static
search)
Nelson,
I’m not sure because I’m not seeing everything, but it sounds
like one
or more of your “Config” settings is wrong.