Limiting by custom field on Time Worked report

RT Users
1

Hello!

I’m trying to figure out how to get a custom field onto the Time Worked
report here:

http://requesttracker.wikia.com/wiki/TimeWorked

The idea is to allow filtering of results by a custom field in a ticket.
I’ve been trying to wrap my head around the processes/syntax or RT for hours

  • any guru out there willing to share some knowledge?

~John
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2

Hi.

I have created a modification of this script that groups and summarizes the time by a custom field (named “Customer”). I have attached the modified script.

/Johan

TimeWorkedCustomer.html (8.55 KB)