I am looking to create a user that can see all the tickets in their
queue, but in a read-only fashion. They should not be able to see
anything other than what is in the queue they are logging into.
Any help in setting this up would be great.
Thank you.
Chance Ervin
Intelenet Communications Inc.
OCP, SCSA, MCP
Systems Engineer
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http://wiki.bestpractical.com/?Rights
http://wiki.bestpractical.com/?SeeQueue
Request Tracker Wiki 3/22/06, Chance Ervin cervin@intelenet.net wrote:
I am looking to create a user that can see all the tickets in their queue,
but in a read-only fashion. They should not be able to see anything other
than what is in the queue they are logging into.
Any help in setting this up would be great.
Thank you.
Chance Ervin
Intelenet Communications Inc.
OCP, SCSA, MCP
Systems Engineer
This message and any files or text attached to it are intended only for
the recipients named above, and contain information that may be confidential
or privileged. If you are not an intended recipient, you must not read,
copy, use or disclose this communication. Please also notify the sender by
replying to this message, and then delete all copies of it from your system.
Thank you.
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