Limit to the Offline page?

RT Users
1

Hi,

What’s the actual limit for the Offline page regarding uploading tickets?

After some hocus-pocus with LibreOffice, an extraction of our old ticketing
system and TextWrangler magic I’ve fabricated text file (18MB) with 13369.
However, I noticed that this is a little (probably more then a little) too
much for the web interface to handle.

I also gave it a shot with 5000 tickets but the web interface doesn’t handle
those that well either.

So is there a limit in the amount of tickets that you import via the web
interface? Or is there simply a character limit to uploading to the web
interface?
I can’t seem to find any documentation on this so I’m hoping someone can
point me in the right direction :slight_smile:

Thanks in advance.

Best regards,

Bart

2

Hi,

After some testing, first with 4048, then with 2048 tickets it seems that
2048 is a reasonable number. (2048 seems to have worked for me).

For me the 2048 tickets I imported have the following facts:

  • Line count: 126.367
  • Word count: 347.297
  • Char count: 2.719.389
  • File size: 2.7 MB (which obviously is a huge difference compared to the
    18MB file)

I think that for now I’ll just assume that 2048 tickets is my limit and base
our migration on that number.

It would mean that we’ll have to do the import / convert steps a few times
but that’s a doable situation.

Best regards,

Bart2011/7/12 Bart bart@pleh.info

Hi,

What’s the actual limit for the Offline page regarding uploading tickets?

After some hocus-pocus with LibreOffice, an extraction of our old ticketing
system and TextWrangler magic I’ve fabricated text file (18MB) with 13369.
However, I noticed that this is a little (probably more then a little) too
much for the web interface to handle.

I also gave it a shot with 5000 tickets but the web interface doesn’t
handle those that well either.

So is there a limit in the amount of tickets that you import via the web
interface? Or is there simply a character limit to uploading to the web
interface?
I can’t seem to find any documentation on this so I’m hoping someone can
point me in the right direction :slight_smile:

Thanks in advance.

Best regards,

Bart