You have probably granted the “OwnTicket” right to either “Everyone” or
"Privileged" at either the Global level or Queue level or both. I’d
remove it from the Global level, then from all Queues and then grant
that right to specific “user-defined” groups for the queues those groups
are responsible for.
LBNLOn 12/21/2009 1:38 PM, Kenneth Marshall wrote:
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help. Of
course, I could be missing an obvious reason why that would
Community help: http://wiki.bestpractical.com
Commercial support: firstname.lastname@example.org
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com