Limit ticket owners dropdown box by group memberships

Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help. Of
course, I could be missing an obvious reason why that would
not work.

Cheers,
Ken

Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help. Of
course, I could be missing an obvious reason why that would
not work.

This means you’ve given Privileged users OwnTicket somewhere (possible
on a disabled queue)

-kevin

Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help. Of
course, I could be missing an obvious reason why that would
not work.

This means you’ve given Privileged users OwnTicket somewhere (possible
on a disabled queue)

-kevin

Thank you. I will go a-huntin’.

Ken

Kenneth,

You have probably granted the “OwnTicket” right to either “Everyone” or
"Privileged" at either the Global level or Queue level or both. I’d
remove it from the Global level, then from all Queues and then grant
that right to specific “user-defined” groups for the queues those groups
are responsible for.

Kenn
LBNLOn 12/21/2009 1:38 PM, Kenneth Marshall wrote:

Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help. Of
course, I could be missing an obvious reason why that would
not work.

Cheers,
Ken


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