Limit reply to owner

1

Hello!, RT version 4.4.4.

I want to limit ticket replies so that only the owner of the ticket can do it. In other words, I would like to:

  • Be able to reply on a ticket only if I am the owner
  • Other users (not owners) can only comment the ticket

Can’t find something similar in the forum or the extensions. Someone has been able to do this?

Thx!

2

Make sure only the “owner” role on the ticket has the “ReplyToTicket” right for your queue(s)! You also most likely want the requestor to be able to reply as well

3

Hi,

Thx for the advice. I set only the owner and requestor with the “ReplyToTicket” right for the desired queue. But I still can reply with a non-owner. “ReplyToTicket” has been removed from Everyone as well. Any ideas?

4

Check Admin->Global->User/Group rights as well

5

Removed all “ReplyToTicket” permissions from all places, still can reply. :frowning:

6

Are you a super user? You can look at adding this extension to get a better ideas of rights:

7

Rights Inspector reports that only RT_System and root have “ReplyToTicket” permissions as SuperUser.

8

Is the user you are testing with a SuperUser?

9

The user I am testing with has no SuperUser privileges.

10

I assume the user is getting the right somewhere! Maybe a role on the ticket? Also check for “ModifyTicket” as I believe that gives reply and edit rights ( My bad for forgetting that one )

1 Like
11

Thank you! That was the one “ModifyTicket”. All is good now!

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