The dropdown we see for selecting the owner of a ticket is currently
populated with all the users of the system, including unprivileged users who
have been auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Alternatively, how do I prevent auto creation of unprivileged users? I don’t
really see the point of users being created automatically when people email
in.
The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Alternatively, how do I prevent auto creation of unprivileged users? I don’t really see the point of users being created automatically when people email in.
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On the group rights for each queue, ensure you have removed ALL rights for ‘Everyone’ and ‘Unprivileged’, then you should have user groups for your helpdesk. This (These) groups would be assigned permissions to the queue such as ‘modify ticket’.
The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Alternatively, how do I prevent auto creation of unprivileged users? I don’t really see the point of users being created automatically when people email in.
The dropdown we see for selecting the owner of a ticket is currently populated with all the users of the system, including unprivileged users who have been auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Alternatively, how do I prevent auto creation of unprivileged users? I don’t really see the point of users being created automatically when people email in.
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The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
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The dropdown we see for selecting the owner of a ticket is currently
populated with all the users of the system, including unprivileged users who
have been auto created by emailing the system.
How do I limit the dropdown to only include privileged users?
Look for OwnTicket having been granted to Unprivileged or Everyone,
possibly at the Queue level rather than Globally.
Alternatively, how do I prevent auto creation of unprivileged users? I don’t
really see the point of users being created automatically when people email
in.
You can’t. RT relies on those users to point to the Requestors/Ccs of
tickets.
I am having this same problem in RT 4.0.7, but your solution doesn’t work for
me as there is no OwnTicket option in Group Rights under either group or
queue configurations.
What is the new way of limiting ticket ownership to priveleged users?
I am having this same problem in RT 4.0.7, but your solution doesn’t work
for
me as there is no OwnTicket option in Group Rights under either group or
queue configurations.
What is the new way of limiting ticket ownership to priveleged users?
I am having this same problem in RT 4.0.7, but your solution doesn’t work for
me as there is no OwnTicket option in Group Rights under either group or
queue configurations.
Yes there is.
Tools → Configuration → Queues → Select
General
Group Rights
Staff Rights
It’s the fifth right
What is the new way of limiting ticket ownership to priveleged users?
Exactly as described before, go find the place in the system where
someone has accidentally granted OwnTicket more widely.
