Limit on ticket size

Hi is there a limit to the ticket size since I am getting
this message when I open a ticket

“Message
body is not shownbecause
it is too large.”

Thanks and Regards

There is an option for this in rt_config, I don’t have my installation in front of me now to tell you the exact name but if you read through it it’s there, you’ll just need to set it to an increased value in rt_siteConfig.On 28/03/2013, at 21:29, “Asanka Gunasekera” <asanka_gunasekera@yahoo.co.uk> wrote:

Hi is there a limit to the ticket size since I am getting this message when I open a ticket

“Message
body is not shownbecause
it is too large.”

Thanks and Regards

Chris O’Kelly

Systems & Web Administrator

Minecorp Australia37 Murdoch CircuitAcacia Ridge QLD 4110minecorp.com.au

P: 07 3723 1000M: 0450 586 190E: Chris.okelly@minecorp.com.auS: chris.okelly.mvs

There is an option for this in rt_config, I don’t have my installation in front of me now to
tell you the exact name but if you read through it it’s there, you’ll just need to set it to
an increased value in rt_siteConfig.

 Hi is there a limit to the ticket size since I am getting this message when I open a ticket

  "Message body is not shown because it is too large."

You likely want to read about

http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText

especially if you get html mail (or html only mail).

and

http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody

if you just have very large emails.

-kevin