Limit number of request displayed & Any reports?


#1

Hi,

RT 1.0.7 is very successful here, so I was wondering:

  1. Is there a way to limit the number of request being displayed:
    Every week, I look at the number of request closed during the week,
    but the page displays everything, and it’s now getting slow
    as there are a lot of requests to display for the web browser.

How do you limit the number of request to be displayed ?

  1. has anybody written some scripts to have statistics reports
    on activity like: total number of requests resolved this week ?
    """" per owner ? “”"" per area ?
    Average resolve time ?

Thanks,

Gilles-Eric DESCAMPS


#2

Hi,

RT 1.0.7 is very successful here, so I was wondering:

  1. Is there a way to limit the number of request being displayed:
    Every week, I look at the number of request closed during the week,
    but the page displays everything, and it’s now getting slow
    as there are a lot of requests to display for the web browser.

How do you limit the number of request to be displayed ?

A patch to do this will be in 1.0.8. (ETA to be determined when i return
from japan next week) RT2 already handles this.

  1. has anybody written some scripts to have statistics reports
    on activity like: total number of requests resolved this week ?
    """" per owner ? “”"" per area ?
    Average resolve time ?

look in ftp://ftp.fsck.com/pub/rt/contrib/ there should be something there for
you.

    -j;

Thanks,


Gilles-Eric DESCAMPS


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