Let everybody see all tickets

RT Users
1

I would want all our autogenerated/unprivileged users to see and
search all tickets in the system. I’ve tried adding all privileges to
the “Everyone” group, but the users still can’t see any other tickets
than their own (unless typing in the ticket number directly in the
GotoTicket box).

Could someone please help me with the magic needed to configure an
RT-instance where everybody can see all queues and tickets, and also
search the ticket database?

-jf

2

I would want all our autogenerated/unprivileged users to see and
search all tickets in the system. I’ve tried adding all privileges to
the “Everyone” group, but the users still can’t see any other tickets
than their own (unless typing in the ticket number directly in the
GotoTicket box).

Are you using the SelfService interface? I’m not sure it does that.

seph

3

Are you using the SelfService interface? I’m not sure it does that.

Yes, when logging in as unprivileged user, one is dropped into the
SelfService interface… Is this configurable? Are there any other
interfaces suitable for the unprivileged users?

-jf

4

Yes, when logging in as unprivileged user, one is dropped into the
SelfService interface… Is this configurable? Are there any other
interfaces suitable for the unprivileged users?

Ah. I’m not sure, but I suspect not. Why not just create them privledged?

seph

5

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6

I am on duty travel until May 4th.
If your query requires immediate attention, please call Hotline ext. 2121.

You seem to have a broken autoresponder that’s responding to public
lists. For the time being, I’ve removed your subscription to rt-users.
Please feel free to rejoin the list when you’ve returned from travel
and beaten your vacation message into submission.

Best,
Jesse
7

Ah. I’m not sure, but I suspect not. Why not just create them privledged?

Not sure why not…

Is that the way to solve this? Auto-create all users as priviledged
users upon ticket submission ?

I would be very interested to hear how others solve this…

-jf

8

Ah. I’m not sure, but I suspect not. Why not just create them privledged?

Is that the way to solve this? Auto-create all users as priviledged
users upon ticket submission ?

I would be very interested to hear how others solve this…

I’m not sure what problem you’re trying to solve, so I’m not sure how
people usually solve it… Can you describe your application a bit more?

seph

9

I’m not sure what problem you’re trying to solve, so I’m not sure how
people usually solve it… Can you describe your application a bit more?

We use RT for support for the HPC-community in Norway. Users and
support-staff are distributed across the universities. User-accounts
are auto-created upon first ticket submission.

Since this is a quite open crowd, we would like all our users to see
all tickets and probably also be able to search trough old tickets.
This is how it worked in our previous ticket system (wreq), and I
would imagine it’s a common wayof running the support for a small
community.

-jf