This is my first post to the list - and I have had a good general look
around - but couldn’t find the answers I was after.
I am a new administrator of RT and will be implementing it for our
corporate helpdesk along with a few other departments to handle
We run a Novell Netware tree and have LDAP servers runnning there. I
have been able to successfully use ldap to authenticate users to
access the rt web server - but not to the RT application.
example : user ‘sdaniels’ exists in both the tree (as
sdaniels.people.ourcompany) and ‘sdaneils’ exists in RT (having been
manually created) but when i turn on ldap authentication to the RT app
(setting WebExternalAuth to 1) i am not loggin in successfully to RT.
I then decided to set WebExternalAuto to 1 to see just who exactly was
authinticating according to LDAP
The result was the creation of a user called
I am hoping someone has already encountered and conquered this before,
as I am admittedly a little out of my depth.
If I can get LDAP authentication working - ie - just the user name
being created or passed, what happens when people email requests in?
Is there a way to strip the ‘@ourcompany.com’ off the user name upon
autocreation of the account?
Sorry for all the questions, I look forward to any advice you all may
have - and will appreciate comments/suggestions.