Ldap auth succeeds but autocreate fails

RT Users
1

Hi,

i’m trying to set up rt to auto-create ldap authenticated users.
authentication from ldap works, all user attributes are mapped correctly
but new user creation fails. i’ve followed the guide in wiki.

here is my rt ldap configuration:

Set($AuthMethods, [‘LDAP’, ‘Internal’]);
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
Set($LdapAutoCreateNonLdapUsers, 1);
Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘RealName’ => ‘cn’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘gecos’,
‘Comments’ => ‘gidNumber’,
‘id’ => ‘uidNumber’
}
);
Set($LdapRTAttrMatchList, [‘ExternalContactInfoId’, ‘Name’,
‘EmailAddress’, ‘RealName’]
);
Set($LdapEmailAttrMatchList, [‘mail’, ‘mailRoutingAddress’,
‘mailAlternateAddress’]
);
Set($LdapEmailAttrMatchPrefix, [‘’] );
Set($LdapServer, ‘void’);
Set($LdapBase, ‘ou=people,dc=ceid,dc=upatras,dc=gr’);
Set($LdapFilter, ‘(objectclass=*)’);
Set($LdapDisableFilter, ‘(employmentStatus=Terminated)’);
Set($LdapTLS, 1);
Set($LdapSSLVersion, 3);

a sample ldap user request

ldapsearch -vx -h void -b “dc=ceid, dc=upatras, dc=gr”

“(uid=voulgaris)”
ldap_initialize( ldap://void )
filter: (uid=voulgaris)
requesting: All userApplication attributes

extended LDIF

LDAPv3

base <dc=ceid, dc=upatras, dc=gr> with scope subtree

filter: (uid=voulgaris)

requesting: ALL

voulgaris, people, ceid.upatras.gr

dn: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr
uid: voulgaris
cn: Kon/nos Voulgaris
sn: Voulgaris
uidNumber: 3866
gidNumber: 2005
gecos: Kon/nos Voulgaris
objectClass: inetOrgPerson
objectClass: posixAccount
objectClass: top
objectClass: shadowAccount
objectClass: radiusprofile
loginShell: /bin/bash
mail: voulgaris@ceid.upatras.gr
shadowMin: -1
shadowMax: 99999
shadowWarning: -1
shadowInactive: -1
shadowExpire: -1
shadowFlag: -1
dialupAccess: yes
homeDirectory: /home/voulgaris
shadowLastChange: 13805
userPassword: {not shown}

search result

search: 2
result: 0 Success

numResponses: 2

numEntries: 1

and my rt log entries.

[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)
[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)

#this maybe the root of the problem.
[Thu Mar 6 15:26:05 2008] [warning]: Transaction->Create couldn’t, as
you didn’t specify an object type and id
(/usr/share/request-tracker3.6/lib/RT/Record.pm:1466)

#ldap authentication succeeds
[Thu Mar 6 15:26:05 2008] [info]: RT::User::IsLDAPPassword AUTH OK:
voulgaris (uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr)
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:224)

#attributes map correctly
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr uid=voulgaris => Comments: 2005,
EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId: voulgaris,
ExternalContactInfoId: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr,
Gecos: Kon/nos Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris,
id: 3866 (/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeUserInfo
returning Comments: 2005, Disabled: 0, EmailAddress:
voulgaris@ceid.upatras.gr, ExternalAuthId: voulgaris,
ExternalContactInfoId: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr,
Gecos: Kon/nos Voulgaris, Name: voulgaris, Privileged: 0, RealName:
Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:413)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)

#some warnings. can’t figure out where the problem is.
[Thu Mar 6 15:26:06 2008] [warning]: Use of uninitialized value in
concatenation (.) or string
at /usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm line 566.
(/usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm:566)
[Thu Mar 6 15:26:06 2008] [warning]: Use of uninitialized value in
concatenation (.) or string
at /usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm line 566.
(/usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm:566)

#two critical errors. don’t know why
[Thu Mar 6 15:26:06 2008] [crit]: Could not add user to Everyone group
on user creation.
(/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:293)
[Thu Mar 6 15:26:06 2008] [crit]: Couldn’t find that principal
(/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:294)

#autocreate seems ok
[Thu Mar 6 15:26:06 2008] [info]: Autocreated authenticated user
voulgaris (3866)
(/usr/local/share/request-tracker3.6/html/Callbacks/LDAP/autohandler/Auth:23)

#but no user is created and login fails
[Thu Mar 6 15:26:06 2008] [error]: FAILED LOGIN for voulgaris from
150.140.140.18 (/usr/share/request-tracker3.6/html/autohandler:238)

my rt installation works flawlessly without ldap authentication. my
system info

Debian Etch i386
rt 3.6.1 (from debian repository)
Apache 1.3.34
mysql Ver 14.12 Distrib 5.0.32
perl 5.8.8

Thank you in advance,
Kostas Voulgaris

2

Kostas Voulgaris wrote:

[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)
[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)

I’ve not seen these before…

#this maybe the root of the problem.
[Thu Mar 6 15:26:05 2008] [warning]: Transaction->Create couldn’t, as
you didn’t specify an object type and id
(/usr/share/request-tracker3.6/lib/RT/Record.pm:1466)

No, I think that’s a red herring. I am still getting that error even
now and I haven’t fully bothered to track down the source.

I’ve posted the following before and although it’s not EXACTLY the same
issue here, the things I mention are almost certainly applicable, and
adding custom debugging will help you too:

The problem is almost certainly permissions, and I’ve suddenly come a
cropper on it too.

Make this change to your User_Local.pm:

Replace:
$self->$method($args{$key});

With:
my ($method_success,$method_msg) = $self->$method($args{$key});
if (!$method_success) {
$RT::Logger->debug(“$method Failed. $method_msg”);
}

And for each field it can’t update it will log a debug message about it.

For me, at the moment, it works with a privileged user because they are
allowed to edit their user information, but it doesn’t work for an
unprivileged user because they are not.

Since you are calling the Set$method methods on the User Object itself,
if that user doesn’t have permission to change their own details, you
can’t do it.

You can get around it by doing something like this which is to create an
RT::SystemUser object, and then load the user inside it.

          my $UserObj = RT::User->new($RT::SystemUser);
          $UserObj->Load($name_to_update);
          my ($val, $message) = $UserObj->SetDisabled(1);

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

3

Thank you for the reply. It’s not a permissions problem in my opinion.
Everyone has the ModilfySelf right and ldap info update works (i’ve
checked that). moreover no fail update appears in log file after using
your modification in User_Local.pm.

Kostas VoulgarisOn Fri, 2008-03-07 at 09:08 +0000, Mike Peachey wrote:

Kostas Voulgaris wrote:

[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)
[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)

I’ve not seen these before…

#this maybe the root of the problem.
[Thu Mar 6 15:26:05 2008] [warning]: Transaction->Create couldn’t, as
you didn’t specify an object type and id
(/usr/share/request-tracker3.6/lib/RT/Record.pm:1466)

No, I think that’s a red herring. I am still getting that error even
now and I haven’t fully bothered to track down the source.

I’ve posted the following before and although it’s not EXACTLY the same
issue here, the things I mention are almost certainly applicable, and
adding custom debugging will help you too:

The problem is almost certainly permissions, and I’ve suddenly come a
cropper on it too.

Make this change to your User_Local.pm:

Replace:
$self->$method($args{$key});

With:
my ($method_success,$method_msg) = $self->$method($args{$key});
if (!$method_success) {
$RT::Logger->debug(“$method Failed. $method_msg”);
}

And for each field it can’t update it will log a debug message about it.

For me, at the moment, it works with a privileged user because they are
allowed to edit their user information, but it doesn’t work for an
unprivileged user because they are not.

Since you are calling the Set$method methods on the User Object itself,
if that user doesn’t have permission to change their own details, you
can’t do it.

You can get around it by doing something like this which is to create an
RT::SystemUser object, and then load the user inside it.

          my $UserObj = RT::User->new($RT::SystemUser);
          $UserObj->Load($name_to_update);
          my ($val, $message) = $UserObj->SetDisabled(1);
4

Problem solved! You should never map the user id with an ldap attribute!
I wanted my rt users to have the same id with their unix accounts. I
don’t think this was documented somewhere.

Kostas Voulgaris.On Thu, 2008-03-06 at 19:45 +0200, Kostas Voulgaris wrote:

Hi,

i’m trying to set up rt to auto-create ldap authenticated users.
authentication from ldap works, all user attributes are mapped correctly
but new user creation fails. i’ve followed the guide in wiki.

here is my rt ldap configuration:

Set($AuthMethods, [‘LDAP’, ‘Internal’]);
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
Set($LdapAutoCreateNonLdapUsers, 1);
Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘RealName’ => ‘cn’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘gecos’,
‘Comments’ => ‘gidNumber’,
‘id’ => ‘uidNumber’
}
);
Set($LdapRTAttrMatchList, [‘ExternalContactInfoId’, ‘Name’,
‘EmailAddress’, ‘RealName’]
);
Set($LdapEmailAttrMatchList, [‘mail’, ‘mailRoutingAddress’,
‘mailAlternateAddress’]
);
Set($LdapEmailAttrMatchPrefix, [‘’] );
Set($LdapServer, ‘void’);
Set($LdapBase, ‘ou=people,dc=ceid,dc=upatras,dc=gr’);
Set($LdapFilter, ‘(objectclass=*)’);
Set($LdapDisableFilter, ‘(employmentStatus=Terminated)’);
Set($LdapTLS, 1);
Set($LdapSSLVersion, 3);

a sample ldap user request

ldapsearch -vx -h void -b “dc=ceid, dc=upatras, dc=gr”

“(uid=voulgaris)”
ldap_initialize( ldap://void )
filter: (uid=voulgaris)
requesting: All userApplication attributes

extended LDIF

LDAPv3

base <dc=ceid, dc=upatras, dc=gr> with scope subtree

filter: (uid=voulgaris)

requesting: ALL

voulgaris, people, ceid.upatras.gr

dn: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr
uid: voulgaris
cn: Kon/nos Voulgaris
sn: Voulgaris
uidNumber: 3866
gidNumber: 2005
gecos: Kon/nos Voulgaris
objectClass: inetOrgPerson
objectClass: posixAccount
objectClass: top
objectClass: shadowAccount
objectClass: radiusprofile
loginShell: /bin/bash
mail: voulgaris@ceid.upatras.gr
shadowMin: -1
shadowMax: 99999
shadowWarning: -1
shadowInactive: -1
shadowExpire: -1
shadowFlag: -1
dialupAccess: yes
homeDirectory: /home/voulgaris
shadowLastChange: 13805
userPassword: {not shown}

search result

search: 2
result: 0 Success

numResponses: 2

numEntries: 1

and my rt log entries.

[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)
[Thu Mar 6 15:26:05 2008] [warning]: Use of uninitialized value in
numeric eq (==) at /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm
line 1787. (/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:1787)

#this maybe the root of the problem.
[Thu Mar 6 15:26:05 2008] [warning]: Transaction->Create couldn’t, as
you didn’t specify an object type and id
(/usr/share/request-tracker3.6/lib/RT/Record.pm:1466)

#ldap authentication succeeds
[Thu Mar 6 15:26:05 2008] [info]: RT::User::IsLDAPPassword AUTH OK:
voulgaris (uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr)
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:224)

#attributes map correctly
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr uid=voulgaris => Comments: 2005,
EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId: voulgaris,
ExternalContactInfoId: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr,
Gecos: Kon/nos Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris,
id: 3866 (/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeUserInfo
returning Comments: 2005, Disabled: 0, EmailAddress:
voulgaris@ceid.upatras.gr, ExternalAuthId: voulgaris,
ExternalContactInfoId: uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr,
Gecos: Kon/nos Voulgaris, Name: voulgaris, Privileged: 0, RealName:
Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:413)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::LookupExternalUserInfo :
ou=people,dc=ceid,dc=upatras,dc=gr mail=voulgaris@ceid.upatras.gr =>
Comments: 2005, EmailAddress: voulgaris@ceid.upatras.gr, ExternalAuthId:
voulgaris, ExternalContactInfoId:
uid=voulgaris,ou=people,dc=ceid,dc=upatras,dc=gr, Gecos: Kon/nos
Voulgaris, Name: voulgaris, RealName: Kon/nos Voulgaris, id: 3866
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:569)
[Thu Mar 6 15:26:05 2008] [info]: RT::User::CanonicalizeEmailAddress
voulgaris@ceid.upatras.gr => voulgaris@ceid.upatras.gr
(/usr/share/request-tracker3.6/lib/RT/User_Local.pm:347)

#some warnings. can’t figure out where the problem is.
[Thu Mar 6 15:26:06 2008] [warning]: Use of uninitialized value in
concatenation (.) or string
at /usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm line 566.
(/usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm:566)
[Thu Mar 6 15:26:06 2008] [warning]: Use of uninitialized value in
concatenation (.) or string
at /usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm line 566.
(/usr/share/request-tracker3.6/lib/RT/Group_Overlay.pm:566)

#two critical errors. don’t know why
[Thu Mar 6 15:26:06 2008] [crit]: Could not add user to Everyone group
on user creation.
(/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:293)
[Thu Mar 6 15:26:06 2008] [crit]: Couldn’t find that principal
(/usr/share/request-tracker3.6/lib/RT/User_Overlay.pm:294)

#autocreate seems ok
[Thu Mar 6 15:26:06 2008] [info]: Autocreated authenticated user
voulgaris (3866)
(/usr/local/share/request-tracker3.6/html/Callbacks/LDAP/autohandler/Auth:23)

#but no user is created and login fails
[Thu Mar 6 15:26:06 2008] [error]: FAILED LOGIN for voulgaris from
150.140.140.18 (/usr/share/request-tracker3.6/html/autohandler:238)

my rt installation works flawlessly without ldap authentication. my
system info

Debian Etch i386
rt 3.6.1 (from debian repository)
Apache 1.3.34
mysql Ver 14.12 Distrib 5.0.32
perl 5.8.8

Thank you in advance,
Kostas Voulgaris

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