Last hope

RT Users
1

My setup:
rt 3.0.8
apache 2
mod_perl2 (custom)
mysql 4

Attachments are corrupted at random, but now and then corruption occurs
when RT
fails to guess the content encoding of the text part of the email. At
this point, I am not sure
what to do as I have played around with “$EmailOutputEncoding”, which
sometimes solves
the problem, but temporarily. At this point I am considering abandoning
RT 3 completely.
I am open to suggestions.

2

Based on the patch to perl I forwarded along earlier today, I’ve created
an altered version of IO-Stringy (which includes IO::Scalar). Because I
can’t easily reproduce this problem, I’d like those of you who
experience it to install this package, stop apache, start it again and
tell me whether it resolves the issue. You can download it from:

http://download.bestpractical.com/pub/rt/devel/IO-stringy-Hacked-For-UTF8-2.109-BestPractical-Hack-20040107.tar.gzOn Wed, Jan 07, 2004 at 02:39:45PM +0200, mixo wrote:

Attachments are corrupted at random, but now and then corruption occurs
when RT
fails to guess the content encoding of the text part of the email. At
this point, I am not sure
what to do as I have played around with “$EmailOutputEncoding”, which
sometimes solves
the problem, but temporarily. At this point I am considering abandoning
RT 3 completely.
I am open to suggestions.

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3

For the past 2 hours no corruption to attachments has been reported, so
things are looking
up. I will report any new cases that are encoutered.

Thank you.

Jesse Vincent wrote:

4

My apologies in advance for any naive questions I may ask. Any help would
be greatly appreciated:

  1. If I install the fix and it causes other problems, how can I roll back to
    the previous version of the IO module?
  2. Do I need to remove the previous version of IO or just install over top
    of it?
  3. If I have to remove it, what is the safest way to do that?

Thanks.

-Jim

Rui Ferreira wrote: