Last ditch attempt

I’m still having issues with RT 3.0.4 for Windows not sending/receiving
email. Does anyone on this list use the Windows port of 3.0.x and have
email in/out running successfully? If so, please let me know so I may ask a
few questions.

Thanks,

Travis Niedens
Network Manager
University of Redlands

Phone: (909) 748-6328
Fax: (909) 793-2029
VoIP Phone: (909) 799-4778
VoIP Extension: 4778

I’m still having issues with RT 3.0.4 for Windows not sending/receiving
email. Does anyone on this list use the Windows port of 3.0.x and have
email in/out running successfully? If so, please let me know so I may ask a
few questions.

Sending email really should work just fine, as per RT 3.0.7-win32.

http://p4.elixus.org/dist/ is the usual place to download builds.

You may need to set up SMTP gateways correctly in the global setting:

http://localhost:8284/Edit/Global/

Receiving email requires some sort of gateway; I have a half-finished
pop3gate script in rt/bin/rt-pop3gate.in and people are welcome to pick
it up and work on it.

It is not polished simply because I don’t have enough time, and no-one
is paying for that particular feature. :slight_smile:

Thanks,
/Autrijus/

I believe that last part was your comment last time. I still don’t
understand why you port it if all you are looking for is $$$$.

I ported it partly because I was a Win32 user, and I have other Win32
users that want to use RT to work with me.

However, they (and I) were satisfied with the WebUI, so I have no
personal incentives to make the mailgate work, except for, yes,
possibly monetary incentives.

I am asking if others are able to run it. If features do not work,
you should document it before people install it.

That is valid – the next versions of installer will now say

(Please note: this version does not yet support incoming mails.)

before you install it. Thanks, applied as @9250 here.

Configuring a SMTP gateway obviously doesn’t make it “just work” since
I have tried that on several occasions and RT decides to not add in
the from: information.

Did you also configure the “Reply-To” (aka SMTPFrom in the Edit/Global/
screen) parameter? It is defaulted to “rt@localhost”. You may wish to
change it to something more sensible.

Alternatively, you can also use the registry editor to modify

HKEY_LOCALMACHINE\Softwares\OurInternet\Request Tracker\SMTPFrom

Either way, you’d need to restart the Apache web server for it to take
effect.

I agree that the “SMTPFrom” config name may not be self-explanatory
enough. Suggestions welcome.

Just because I ask for help doesn’t mean I don’t know what I am doing

I’m sorry if I have given that impression. It was not my intention.

and I honestly don’t appreciate you treating me as such on the list.

I apologize. English is not my first (or second) language, and I am
deeply sorry if I offended you somehow.

Thanks,
/Autrijus/