Just wondered if anyone have successfully put tickets with attachments
larger than 16 MB into RT? I’m having huge troubles with this (Getting
"[Tue Jun 17 20:18:55 2003] [warning]: DBD::mysql::st execute failed:
Got packet bigger than ‘max_allowed_packet’ at
/usr/local/share/perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410."
Even though I’m using mysql 4.0.13 (which is suppose to have a max
limit of 2 gb) , and has configured max_allowed_packet to be 200M …
zeus:/opt/rt3/var/log# mysqld --help|grep max_allowed_packet
That is, when I get this far. I’ve also seen mailgate die with “Out of
Memory”, and the Apache instance which handles these mails stalls with
99% cpu use and heavy memory use for a few minutes whenever I test
these things before I eventually get the message over. This is kind of
critical for us, since we use RT to accept advertisements for our
weekly publication. If I can’t fix this soon, we’ll be forced to go
back to Exchange Public Folders (angst).