Knowledge base


#1

Hi.

Is there someone working on a knowledge-base
addon for rt? What I mean is a system to store
resolved requests in a browsable/searchable form,
much like the SuSE support-database (sdb.suse.se).

Any such projects ?

thanx,
Christian.

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#2

It’s been on hold for a while, but KB, rt’s sister product
does exist. It just doesn’t run right now. Ify ou’re interested
in hacking on it, we should talk.

-JOn Thu, Nov 16, 2000 at 07:01:06PM +0100, ChrHenz@gmx.de wrote:

Hi.

Is there someone working on a knowledge-base
addon for rt? What I mean is a system to store
resolved requests in a browsable/searchable form,
much like the SuSE support-database (sdb.suse.se).

Any such projects ?

thanx,
Christian.


Sent through GMX FreeMail - http://www.gmx.net


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–Richard Tibbets


#3

It’s been on hold for a while, but KB, rt’s sister product
does exist. It just doesn’t run right now. Ify ou’re interested
in hacking on it, we should talk.

-J

This sounds intresting. If possible, I’d like to take a look at it.

Christian.

Sent through GMX FreeMail - http://www.gmx.net


#4

It’s been on hold for a while, but KB, rt’s sister product
does exist. It just doesn’t run right now. Ify ou’re interested in
hacking on it, we should talk.

-J

This sounds intresting. If possible, I’d like to take a look at it.

Ditto. I may have some spare cycles in the coming weeks and I
need to do some coding to bolster my thinning sanity.

Otherwise, I may take rtreports apart and put it back together
again. I’ve already made an ‘orphans’ report (unowned, unresolved
tickets) and a weekly status report (what’s been resolved this week)

(insert sound of someone rummaging through fsck.com here)

Hrm. I can find no report wishlist. I’m willing to take a stab at a
more generic report generator but before I do, I’d like to know what
reports people want. I have Statistics::Descriptive installed and I’m
not afraid to use it…

Let me know what you think,

– Bob