Kill spam from mail


#1

In 1.3.70…

The RT system is currently rather slow. Many of the pages takes 10
seconds to build. The database has around 150 tickets. /proc/cpuinfo
says 76.8 bogomips. We will move to a faster machine. – I just
wanted to say that there is a reason for shortcuts…

One such shortcut would be to react on a ticket directly from mail
message. I would like to add links for killing tickets or taking
them.

I hoped to use RT2 for handling ordinary mails, such as info@company.
But many of them are just spam and should be easily deleated.

/ Jonas - http://jonas.liljegren.org/myself/en/index.html


#2

In 1.3.70…

The RT system is currently rather slow. Many of the pages takes 10
seconds to build. The database has around 150 tickets. /proc/cpuinfo
says 76.8 bogomips. We will move to a faster machine. – I just
wanted to say that there is a reason for shortcuts…

Bogomips aren’t really a measure of CPU speed. they’re a measure of how
fast your computer can execute a tight loop a bunch of times. Quoting
raw CPU Mhz is much more useful. The lowest end machine I test on is a
p2/300 with 128mb of ram. There’s definitely performance work that needs
doing, but there’s no way I’m going to consider RT running slowly on a machine
slower than my two year old laptop (the aforementioned p2) an issue.

One such shortcut would be to react on a ticket directly from mail
message. I would like to add links for killing tickets or taking
them.

You can certainly add things to your email templates.

I hoped to use RT2 for handling ordinary mails, such as info@company.
But many of them are just spam and should be easily deleated.


/ Jonas - http://jonas.liljegren.org/myself/en/index.html


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jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
-robin@apocalypse.org


#3

Jesse jesse@fsck.com writes:

In 1.3.70…

The RT system is currently rather slow. Many of the pages takes 10
seconds to build. The database has around 150 tickets. /proc/cpuinfo
says 76.8 bogomips. We will move to a faster machine. – I just
wanted to say that there is a reason for shortcuts…

Bogomips aren’t really a measure of CPU speed. they’re a measure of how
fast your computer can execute a tight loop a bunch of times. Quoting
raw CPU Mhz is much more useful.

cpuinfo didn’t say. But I think it’s a cyrix 166 or something
similar.

But it should run 10 times as fast. Does that mean that I should get
a 1.6 GHz cpu? :slight_smile:

I probably wouldn’t run it in production with less than a 500mhz cpu and 128
megs of ram in the box. As I said though, there’s ongoing performance work,
though it’s not the highest priority thing going on. Buying faster hardware
and sponsoring work on performance are both valid ways to deal with this.

You can certainly add things to your email templates.

Yes. I was lazy and thought that you maby would tell me how to do it.

It doesn’t say in the documentation. I could read the source, but I
thought that I should ask first. (After I spent 15 minutes searching
the archive…)

Find examples of the links you want in the web ui. copy the URLs.
Paste them into your email templates. replace the static ticket ids
with the same magic blob for ticket id in other templates.


/ Jonas - http://jonas.liljegren.org/myself/en/index.html

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

IP networks were intended to survive nuclear attack, but 12 year old
kids with PCs were not part of the threat model. – mycroft


#4

Jesse jesse@fsck.com writes:

In 1.3.70…

The RT system is currently rather slow. Many of the pages takes 10
seconds to build. The database has around 150 tickets. /proc/cpuinfo
says 76.8 bogomips. We will move to a faster machine. – I just
wanted to say that there is a reason for shortcuts…

Bogomips aren’t really a measure of CPU speed. they’re a measure of how
fast your computer can execute a tight loop a bunch of times. Quoting
raw CPU Mhz is much more useful.

cpuinfo didn’t say. But I think it’s a cyrix 166 or something
similar.

But it should run 10 times as fast. Does that mean that I should get
a 1.6 GHz cpu? :slight_smile:

One such shortcut would be to react on a ticket directly from mail
message. I would like to add links for killing tickets or taking
them.

You can certainly add things to your email templates.

Yes. I was lazy and thought that you maby would tell me how to do it.

It doesn’t say in the documentation. I could read the source, but I
thought that I should ask first. (After I spent 15 minutes searching
the archive…)

/ Jonas - http://jonas.liljegren.org/myself/en/index.html


#5

Jesse jesse@fsck.com writes:

You can certainly add things to your email templates.

Yes. I was lazy and thought that you maby would tell me how to do it.

Find examples of the links you want in the web ui. copy the URLs.

Me stupid. Or… I’m glad that those links aren’t context dependent.
Thank you. (I often use javascript even eith links, hidden fields,
cookies and session variables…)

I think that the best way to do an AdminCorrespondence is to have the
link and some buttons (to take/kill the message) in some sort of HTML
attatchment in the top of the message, in such a way that most mail
readers would ignore it in a reply (as its not the main content,
neither the html version of the main content) but still show it while
reading the message.

Maby I’ll do some experimentation…

/ Jonas - http://jonas.liljegren.org/myself/en/index.html