Keywords


#1

Hi.

Can someone give me a brief explanation of how keywords
work? How do they relate to queues and tickets? Playing
with webrt, I wasn’t able to figure out how to actually
use them… so i’d appreciate any info on the whole
"keywords in RT2" concept or maybe just a quick hint on
how to select a keyword, so I can figure it out myself :wink:

thanx,
Christian.

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