Keywords/WebGUI

Hello, I installed rt 2.0.7 from 2.0.5 this morning and started playing
with keywords. I have keywords setup for my queues and they work great
until I try and search using them. When I do that the search completes but
I cannot access any more rt pages without closing my browser and logging
in again. Here is what I found in apaches error_log after searching for a
keyword.

Out of memory!
Callback called exit.

Once I restart the browser everything works again until I try a keyword
search again. Any ideas?

Thanks,

-Dale

Hi folks,

I recently trashed my RT installation for a planned upgrade to 2.0.7. I’ve got the following in my Apache config:

PerlSetVar MasonCompRoot /usr/local/rt2/WebRT/html
PerlSetVar MasonDataDir /etc/apache/mason
PerlRequire /usr/local/rt2/bin/webmux.pl
PerlFreshRestart on

Alias /rt /usr/local/rt2/WebRT/html

<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

This worked fine with <2.0.5, but is failing on 2.0.7. Components aren’t displaying properly and I can’t really get past the main screen. In addition, my brackets surrounding command options on the main screen are all messed up.

Anyone got any bright ideas?

Thanks,
Tim

Those PerlSetVar lines are suspect. RT doesn’t need them and I could bet that
they may screw things up.On Mon, Sep 17, 2001 at 07:10:16PM +0000, Timothy Brown wrote:

Hi folks,

I recently trashed my RT installation for a planned upgrade to 2.0.7. I’ve got the following in my Apache config:

PerlSetVar MasonCompRoot /usr/local/rt2/WebRT/html
PerlSetVar MasonDataDir /etc/apache/mason
PerlRequire /usr/local/rt2/bin/webmux.pl
PerlFreshRestart on

Alias /rt /usr/local/rt2/WebRT/html

<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

This worked fine with <2.0.5, but is failing on 2.0.7. Components aren’t displaying properly and I can’t really get past the main screen. In addition, my brackets surrounding command options on the main screen are all messed up.

Anyone got any bright ideas?

Thanks,
Tim


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

hrm. did you stop and start apache and make sure you satisfied all of 2.0.7’s
dependencies? I can’t replicate your problem here.
-jOn Mon, Sep 17, 2001 at 05:47:34PM -0400, Dale Hege wrote:

Hello, I installed rt 2.0.7 from 2.0.5 this morning and started playing
with keywords. I have keywords setup for my queues and they work great
until I try and search using them. When I do that the search completes but
I cannot access any more rt pages without closing my browser and logging
in again. Here is what I found in apaches error_log after searching for a
keyword.

Out of memory!
Callback called exit.

Once I restart the browser everything works again until I try a keyword
search again. Any ideas?

Thanks,

-Dale


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Yes, I even at first thought the server was out of memory but after
restarting the problem didn’t go away.

-DaleOn Mon, 17 Sep 2001, Jesse Vincent wrote:

hrm. did you stop and start apache and make sure you satisfied all of 2.0.7’s
dependencies? I can’t replicate your problem here.
-j

On Mon, Sep 17, 2001 at 05:47:34PM -0400, Dale Hege wrote:

Hello, I installed rt 2.0.7 from 2.0.5 this morning and started playing
with keywords. I have keywords setup for my queues and they work great
until I try and search using them. When I do that the search completes but
I cannot access any more rt pages without closing my browser and logging
in again. Here is what I found in apaches error_log after searching for a
keyword.

Out of memory!
Callback called exit.

Once I restart the browser everything works again until I try a keyword
search again. Any ideas?

Thanks,

-Dale


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

“DH” == Dale Hege fhege@sover.net writes:

DH> Yes, I even at first thought the server was out of memory but after
DH> restarting the problem didn’t go away.

Unix is a multi-user system. It is designed so that any one user
should not be able to starve the resources of the other users. Thus,
there are limits on memory (and sometimes CPU usage) per user and per
process. You need to ensure that your per-process, per-user, and
system-wide resource limits are not being reached. The amount of RAM
and swap on your system means nothing compared to these numbers.

How exactly one determines these limits is quite system dependent. A
good start is the “limit” or “ulimit” command found in most shells.

Out of memory!
Callback called exit.

Check the mod_perl guide!

http://thingy.kcilink.com/modperlguide/troubleshooting/Out_of_memory_.html