Keywords in requests

My input comes from an online form, where visitors to the site request
availability on various villas which creates a ticket in the
reservations queue.
I have the villa name in the subject of the ticket but it would be a
nice touch to be able to add a keyword to the ticket from the incoming
request. Is there any code available to do that or similar?

Chris Mason
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670 The Anguilla Guide
Talk to me in real time:
US Fax and Voicemail: (815)301-9759