I am on 2.0.6 right now and this is probably what’s wrong…
After creating keywords and activating them in a queue, when creating a ticket in that queue, there is no way to include a keyword – see no field or drop-down listbox. Until later that is, after the ticket is “created”. Is this correct?
Also, there is no keyword field to use as criteria when opening a new search.
-HaroldOn Mon, 24 Sep 2001 12:23:23 -0700 (PDT), email@example.com wrote:
I was writing against RT-2.0.7. Did I get something wrong? Let me
e: marc at precipice dot org
On Mon, 24 Sep 2001 firstname.lastname@example.org wrote:
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…