Keywords HOWTO (docs/FAQ contribution)

Hi,

I thought it would be helpful to have more documentation on how to use
keywords. I’ve attached a zip file containing a keywords HOWTO
document. I hope it is helpful; please feel free to add it to the docs
site or the FAQ.

Thanks,
Marc Hedlund
e: marc at precipice dot org

Keywords-HOWTO.zip (17 KB)

Marc,
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…

Thanks,
Harold

Harold,

I was writing against RT-2.0.7. Did I get something wrong? Let me
know…

Marc Hedlund
e: marc at precipice dot orgOn Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…

Thanks,
Harold

Marc,

I am on 2.0.6 right now and this is probably what’s wrong…

After creating keywords and activating them in a queue, when creating a ticket in that queue, there is no way to include a keyword – see no field or drop-down listbox. Until later that is, after the ticket is “created”. Is this correct?

Also, there is no keyword field to use as criteria when opening a new search.

-HaroldOn Mon, 24 Sep 2001 12:23:23 -0700 (PDT), marc@precipice.org wrote:

Harold,

I was writing against RT-2.0.7. Did I get something wrong? Let me
know…

Marc Hedlund
e: marc at precipice dot org

On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…

Thanks,
Harold

I think that both the things you describe are intended functionality, and
are the same in 2.0.7. Keywords are added after the ticket has been
created. On search, if you added your keyword selection to a specific
queue, first do a search for "Queue is " then look at the
search form at the bottom of the results. You should see your keywords
there.

Hope this helps…

Marc Hedlund
e: marc at precipice dot orgOn Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,

I am on 2.0.6 right now and this is probably what’s wrong…

After creating keywords and activating them in a queue, when creating
a ticket in that queue, there is no way to include a keyword – see no
field or drop-down listbox. Until later that is, after the ticket is
"created". Is this correct?

Also, there is no keyword field to use as criteria when opening a new
search.

-Harold

On Mon, 24 Sep 2001 12:23:23 -0700 (PDT), marc@precipice.org wrote:

Harold,

I was writing against RT-2.0.7. Did I get something wrong? Let me
know…

Marc Hedlund
e: marc at precipice dot org

On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…

Thanks,
Harold

I think that both the things you describe are intended functionality, and
are the same in 2.0.7. Keywords are added after the ticket has been
created.

FWIW, 2.0.8 will have a new ticket create UI that allows the setting of
priority, due dates, keywords and relationships…

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Hmm. I see… well it looks as if one has to create a ticket, submit it, then open “keywords”, add the keyword(s) and then submit again…
But unfortunately the keyword field doesn’t appear when I do the search as you describe below … blastOn Mon, 24 Sep 2001 12:37:38 -0700 (PDT), marc@precipice.org wrote:

I think that both the things you describe are intended functionality, and
are the same in 2.0.7. Keywords are added after the ticket has been
created. On search, if you added your keyword selection to a specific
queue, first do a search for "Queue is " then look at the
search form at the bottom of the results. You should see your keywords
there.

Hope this helps…

Marc Hedlund
e: marc at precipice dot org

On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,

I am on 2.0.6 right now and this is probably what’s wrong…

After creating keywords and activating them in a queue, when creating
a ticket in that queue, there is no way to include a keyword – see no
field or drop-down listbox. Until later that is, after the ticket is
"created". Is this correct?

Also, there is no keyword field to use as criteria when opening a new
search.

-Harold

On Mon, 24 Sep 2001 12:23:23 -0700 (PDT), marc@precipice.org wrote:

Harold,

I was writing against RT-2.0.7. Did I get something wrong? Let me
know…

Marc Hedlund
e: marc at precipice dot org

On Mon, 24 Sep 2001 hsinclai@speakeasy.net wrote:

Marc,
The howto is very useful, but I’m wondering what version of RT you are using … I’m not getting the exact functionality you are describing…

Thanks,
Harold


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Hi.On Mon, 24 Sep 2001 15:44:09 -0400, Jesse Vincent jesse@bestpractical.com wrote:

On Mon, Sep 24, 2001 at 12:37:38PM -0700, Marc Hedlund wrote:

I think that both the things you describe are intended functionality, and
are the same in 2.0.7. Keywords are added after the ticket has been
created.

FWIW, 2.0.8 will have a new ticket create UI that allows the setting of
priority, due dates, keywords and relationships…

Now, here is a concept that rawcks.