I am now among the users of RT with my own system. I’m anxious to start
adding entries into they keyword database.
We will be using this system to track IT support issues both system and
network related. I was wondering if anyone had a published keyword
schema they would be willing to point me to or share before I recreate
the wheel.
The environment is not a large one. About 5 admins supporting ~150
users + all IT systems.
I’m just a packet pusher.
I am now among the users of RT with my own system. I’m anxious to start
adding entries into they keyword database.We will be using this system to track IT support issues both system and
network related. I was wondering if anyone had a published keyword
schema they would be willing to point me to or share before I recreate
the wheel.
Ours (from a few months ago, at least) is published in the manual,
if you hadn’t caught it there already. 
http://fsck.com/rtfm/factoid.html?id=185
I see it’s been modified for clarity a bit, although I chuckle
whenever I see “Won’t do – not our fault” in the sysadmin closure
reasons, because, well, I wish.
-Rich
Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | Save The Pacific Northwest Tree Octopus
rich@lafferty.ca -----------±----------------------------------------------