Hi all,
After upgrading to rt4 (from 3.6.8), there seems to be no way while
replying to ticket to leave it in the same status - the system
automatically switches it to “open” when a reply is added.
What I need is a way via web to have the ticket keep its status, and I
can’t find anywhere in the configs how to add something to that dropdown
that says “do nothing” (“don’t run autoopen.pm” for example).
Regards,
Vasil Kolev
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