Keeping the Microsoft Outlook users happy

Hi all,

I have a thought.

This is rare, so please bear with me.

We have a supplier who uses the “Isis” TT system. This can send out
emails to let us know there are jobs for us to do, and it lists the time
we need to do the job. It doesn’t integrate into MS Outlook in any way,
which is a shame - its not that hard to do.

What would be really nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar. This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.

Regards,

Hilton Travis Phone: +61 (0)7 3344 3889
(Brisbane, Australia) Phone: +61 (0)419 792 394
Manager, Quark IT http://www.quarkit.com.au
Quark AudioVisual http://www.quarkav.net

http://www.threatcode.com/ <-- its now time to shame poor coders
into writing code that is acceptable for use on today’s networks

War doesn’t determine who is right. War determines who is left.

This document and any attachments are for the intended recipient
only. It may contain confidential, privileged or copyright
material which must not be disclosed or distributed.

What would be really nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar. This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.

Got a pointer to a spec for that URL format?

Jesse Vincent wrote:

What would be really nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar. This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.

Got a pointer to a spec for that URL format?

Why bother with just Outlook specific? Why not just send a vCal
attachment with the e-mail? Outlook supports vCal, as do most other
calendaring packages (Palm Desktop, Notes, Mozilla Sunbird, etc…)

The more clients… the merrier!

/Mike

Michael Brown wrote:

Jesse Vincent wrote:

What would be really nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar. This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.

Got a pointer to a spec for that URL format?

Why bother with just Outlook specific? Why not just send a vCal
attachment with the e-mail? Outlook supports vCal, as do most other
patches are wellcome :slight_smile:
calendaring packages (Palm Desktop, Notes, Mozilla Sunbird, etc…)
RT is not “calendaring package”

vCal - “The Victorian Certificate of Applied
Learning”?

You can do this with scriptsOn Sat, 22 Jan 2005 01:45:33 +0300, Ruslan U. Zakirov Ruslan.Zakirov@acronis.com wrote:

Michael Brown wrote:

Jesse Vincent wrote:

What would be really nice is to have RT send out emails that have the
specially crafted URL that you cliek on and have the appointment entered
automagically into your Outlook calendar. This would be sooooo nice -
save the possibility of mis-typing it and the silliness that ensues.

Got a pointer to a spec for that URL format?

Why bother with just Outlook specific? Why not just send a vCal
attachment with the e-mail? Outlook supports vCal, as do most other
patches are wellcome :slight_smile:
calendaring packages (Palm Desktop, Notes, Mozilla Sunbird, etc…)
RT is not “calendaring package”

vCal - “The Victorian Certificate of Applied
Learning”?

The more clients… the merrier!

/Mike


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Hi All,

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Michael Brown
Sent: Friday, 21 January 2005 01:18

Jesse Vincent wrote:

What would be really nice is to have RT send
out emails that have the specially crafted URL
that you cliek on and have the appointment
entered automagically into your Outlook calendar.
This would be sooooo nice - save the possibility
of mis-typing it and the silliness that ensues.

Got a pointer to a spec for that URL format?

Why bother with just Outlook specific? Why not
just send a vCal attachment with the e-mail?
Outlook supports vCal, as do most other
calendaring packages (Palm Desktop, Notes, Mozilla
Sunbird, etc…)

The more clients… the merrier!

Absolutely. Has any progress been made on this? Having RT send a vCal
attachment would make it really nice.

(Now all I need is to have the RT and Exchange “Contacts” (actually,
here it is a Public Folder) list sync with each other so that I don’t
have multiple contact lists all possibly out of sync with each other,
and RT will then look really promising here, and no doubt for a lot of
other Windows/Exchange users around the planet.

Regards,

Hilton Travis Phone: +61 (0)7 3344 3889
(Brisbane, Australia) Phone: +61 (0)419 792 394
Manager, Quark IT http://www.quarkit.com.au
Quark AudioVisual http://www.quarkav.net

http://www.threatcode.com/ <-- its now time to shame poor coders
into writing code that is acceptable for use on today’s networks

War doesn’t determine who is right. War determines who is left.

This document and any attachments are for the intended recipient
only. It may contain confidential, privileged or copyright
material which must not be disclosed or distributed.